topic Re: Plan didn’t renew properly in Get Support

Plan didn’t renew properly

Souledout30 — Wed, 05 Jan 2022 10:55:59 GMT

Hello all I’ve tried to renew my plan online and all it did was take 10.00 from my balance and says it’s active but nothing was charged to my credit card and the phone still dose not work. What can I do to fix this

Re: Plan didn’t renew properly

stonechucker — Wed, 17 Oct 2018 18:21:08 GMT

Please try restarting your phone.

Re: Plan didn’t renew properly

Souledout30 — Wed, 17 Oct 2018 18:23:11 GMT

I’ve tried that twice. When I make a call it says sorry I don’t have long distance. The numbers I’m calling are local and the plan suppose to include long distance

Re: Plan didn’t renew properly

Anonymous — Wed, 17 Oct 2018 18:42:19 GMT

@Souledout30:

Was this an immediate plan change or did you make it happen at the renewal?

This whole local/long distance business is getting more and more blurry as the telco's make more and more area codes and that more and more people have unlimited to somewhere.

For an easy possibility...did you dial a 1 in front of the 10 digits?

Re: Plan didn’t renew properly

stonechucker — Wed, 17 Oct 2018 18:46:59 GMT

@Souledout30, are you on the $10 50 minutes / 50 txt plan?

What is your Payment Due date listed as on the Overview Page of Self-Serve?

Re: Plan didn’t renew properly

Souledout30 — Wed, 17 Oct 2018 18:54:30 GMT

Nov 16 is the due date. Didn’t change plan at all

Re: Plan didn’t renew properly

stonechucker — Wed, 17 Oct 2018 18:58:39 GMT

What's your plan? What are you expecting, what should you be paying?

You need to tell us more information if you wish help from the community.

Re: Plan didn’t renew properly

will13am — Wed, 17 Oct 2018 19:01:05 GMT

@Souledout30, if your renewal is stuck you are going to need moderator team assistance to correct. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team. Please be patient, response time is around 72 hours.

Re: Plan didn’t renew properly

popping — Wed, 17 Oct 2018 19:04:45 GMT

@Souledout30 wrote:
Hello all I’ve tried to renew my plan online and all it did was take 10.00 from my balance and says it’s active but nothing was charged to my credit card and the phone still dose not work. What can I do to fix this

PM system will use the available fund in your account first before taking money from your credit card. If you are renewing your $10 plan, this is normal.

When is your renewal date? The payment due date on the overview page is the last day you can add fund to your account. The actual renewal date is the next day during the early morning hours after midnight.

@Souledout30 wrote:
I’ve tried that twice. When I make a call it says sorry I don’t have long distance. The numbers I’m calling are local and the plan suppose to include long distance

If you ignore the warning message, will your call be connected?

Try to add a "1" to your number before dialing.