topic Need refund and cancel service ASAP in Get Support

Need refund and cancel service ASAP

Aj1993 — Wed, 05 Jan 2022 10:55:51 GMT

I began to process the new account two days ago. I put in my CC info and then the server crashed on PBs side.

The store owners said this happens on the daily and I decided that’s not a company that I would want to be with.

None of my info was processed (except for my phone number and CC info).

i was still charged (for the intital $40 monthly fee). I want to be refunded and have my service canceled immediately.

Re: Need refund and cancel service ASAP

geopublic — Wed, 17 Jul 2019 20:05:43 GMT

@Aj1993 wrote:
I began to process the new account two days ago. I put in my CC info and then the server crashed on PBs side.

The store owners said this happens on the daily and I decided that’s not a company that I would want to be with.

None of my info was processed (except for my phone number and CC info).

i was still charged (for the intital $40 monthly fee). I want to be refunded and have my service canceled immediately.

@Aj1993

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Re: Need refund and cancel service ASAP

RossN — Wed, 17 Jul 2019 20:06:22 GMT

@Aj1993 you can contact a moderator and try good luck https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need refund and cancel service ASAP

GinYVR — Wed, 17 Jul 2019 20:06:46 GMT

@Aj1993Since this is a prepaid service there is no refund.. however you can contact the moderators via this link as they are the arbitor of such things.

Re: Need refund and cancel service ASAP

will13am — Wed, 17 Jul 2019 20:30:09 GMT

@Aj1993 , you mentioned your phone number was processed. Did you port in your number to Public Mobile? If so, asking the moderators to cancel the service and issue a refund has consequences. You won't be able to port your number to a different carrier brand. Refunds are not issued instantly. They take several months. My suggestion is if the service is up and running why not give it a test drive. As for the guy at the store saying the server crashing daily, I would take that with a grain of salt. The self serve portal had its quirks but it doesn't crash daily. That remark may be self serving.