topic Re: Overcharged for outgoing texts in Get Support

Overcharged for outgoing texts

Wilmes — Wed, 05 Jan 2022 10:55:45 GMT

Since I got my phone I have sent 2 outgoing texts, but have been charged for 40!!

Does anyone know why this is or how to resolve the issue?

Re: Overcharged for outgoing texts

KMG — Wed, 17 Oct 2018 01:00:24 GMT

What do you mean by charged? Public Mobile does not offer pay-per-use text messages.

Are you on the $10 plan? If so, what type of phone do you use? If you use an iPhone, they tend to use a lot of text messages right after you sign up, but it only lasts 1-2 days so it only affects the first billing cycle.

Re: Overcharged for outgoing texts

Wilmes — Wed, 17 Oct 2018 01:02:44 GMT

Sorry, incorrect terms. I have a $10 plan, but have been sent a message saying I have used 40 of my texts when in fact I’ve only used 2.

Re: Overcharged for outgoing texts

Wilmes — Wed, 17 Oct 2018 01:04:08 GMT

I Have an iPhone, but my billing cycle is almost over and I keep getting usage on my account when I’m not using any.

Re: Overcharged for outgoing texts

mimmo — Wed, 17 Oct 2018 01:10:22 GMT

Log into self serve and look at the numbers the sms are going to then Google iPhone sms # and see results

Re: Overcharged for outgoing texts

will13am — Wed, 17 Oct 2018 01:14:27 GMT

@Wilmes, the high text consumption has to do with sync functions on the iPhone. Many customers on this plan have reported this behavior.

Re: Overcharged for outgoing texts

ShawnC13 — Wed, 17 Oct 2018 01:15:37 GMT

@Wilmes wrote:
I Have an iPhone, but my billing cycle is almost over and I keep getting usage on my account when I’m not using any.

It will be the iPhone sending messages back and forth seeing itself up I have heard this will stop

Re: Overcharged for outgoing texts

Dunkman — Wed, 17 Oct 2018 01:20:20 GMT

This happen to my iPhone 6, but it stopped after a few days. The moderator did credit me the extra texts for that first month.

Re: Overcharged for outgoing texts

Luddite — Wed, 17 Oct 2018 01:28:04 GMT

@Wilmes wrote:
I Have an iPhone, but my billing cycle is almost over and I keep getting usage on my account when I’m not using any.

Click this: message to moderators to send a private message to the moderator team with a description of your issue and request to reset the text count; include your phone number and 4 digit PIN. If you’ve forgotten the PIN, provide any 3 of the following in your message: complete mailing address, email address, alternate phone number, last top up date & amount.

Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in 24 hours, but can take a few days

Re: Overcharged for outgoing texts

Wilmes — Wed, 17 Oct 2018 02:48:35 GMT

Is there a way to avoid this?

Re: Overcharged for outgoing texts

mimmo — Wed, 17 Oct 2018 02:54:58 GMT

you need to figure out the process/app that is sending the sms. To do that try googling iphone sms and the number(s) being sent to. and then from there you can try and determine how to stop the them from sending.

Re: Overcharged for outgoing texts

sbreakin — Wed, 17 Oct 2018 04:27:08 GMT

@Wilmes wrote:
Is there a way to avoid this?

It stopped by itself after a few days.

We signed up a few months ago & had the same thing - about 25 "texts" sent to 474663 which I googled & appears to be Apple servers for imessage. I searched but there didn't appear to be any solutions or way to stop it.

Fortunately it stopped by itself & we remained under the 50 texts - otherwise, I would have messaged the MODs - as mentioned above.

Re: Overcharged for outgoing texts

stonechucker — Wed, 17 Oct 2018 12:11:50 GMT

If it continues to happen, I recommend signing out of iMessage and FaceTime completely, restarting the phone, and activating the iMessage again, followed by FaceTime.