topic Re: Account balance in Get Support

Account balance

Francisxr — Wed, 05 Jan 2022 10:55:40 GMT

Yesterday I paid $30 for a new $30 a month data and phone plan.

My account balance states I have $2.00.

Why?

mimmo — Tue, 16 Oct 2018 22:41:59 GMT

Best way is to post a screenshot of payment history.

Best guess is you might have had an autopay credit applied.

popping — Tue, 16 Oct 2018 22:46:51 GMT

@Francisxr wrote:
Yesterday I paid $30 for a new $30 a month data and phone plan.

My account balance states I have $2.00.

Why?

If you enable the autopay, you will have a $2 autopay creidt to be used on your next renewal date.

Francisxr — Thu, 18 Oct 2018 01:58:53 GMT

The usage is not actual usage to have $2 remaining on the first day since I have autopay. Is this correct?

mimmo — Thu, 18 Oct 2018 02:01:10 GMT

@Francisxr if you can post your payment history we can help decifer what happened. Without it we are just shooting in the dark.

Ron_2 — Sat, 06 Jan 2024 16:26:44 GMT

How do you check your account balance? I can't find it anywhere in the "My Account" web site.