topic Not receiving texts in Get Support

Not receiving texts

Britemk — Wed, 05 Jan 2022 10:55:32 GMT

Hey everyone

I just signed up with public mobile. For some reason I am unable to receive texts and the ones I send are not always being delivered. I really need this fixed anyone know what to Do?

Re: Not receiving texts

ShawnC13 — Tue, 16 Oct 2018 17:12:25 GMT

@Britemk wrote:
Hey everyone
I just signed up with public mobile. For some reason I am unable to receive texts and the ones I send are not always being delivered. I really need this fixed anyone know what to Do?

How long ago did you set up your account? Did you ported in your number from a previous provider? If you did it can take upto 4 hours to complete the port. If it has been over 4 hours I would send a private message for the moderators as your port is probably stuck. In the meantime your old SIM should still be active and fully functioning and you can use it until the port is completed.

To send a private message to a moderator click this link. In your message please include:

- PM Phone Number

- 4 digit PIN (or at least 3 of the following to verify your identity)

- account number

- date of birth

- complete address listed on account with postal code

- email address on account

- most commonly called numbers

- alternate number listed on the account

- last payment date and amount

- last 4 digits of the credit card

-Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Not receiving texts

Britemk — Tue, 16 Oct 2018 19:08:54 GMT

I hooked up my account about 4 days ago a d realized nothing was getting sent out and now I found out I'm not getting phone calls either

Re: Not receiving texts

Jarvar — Tue, 16 Oct 2018 20:15:50 GMT

Welcome to Public Mobile @Britemk

I was going to ask if you had an iPhone, Android or another phone. Sometimes text messages don't work if iMessage isn't set properly or data isn't turned on.

However now that you mention that you have not been able to send or receive texts or any incoming calls, it could be a port issue.

Did you port a number over yesterday? Is your original SIM card still working?

Nonetheless, I would suggest you go ahead and follow @ShawnC13 directions and contact the Moderator team via private message and include your details for assistance with your account.

Re: Not receiving texts

Britemk — Wed, 17 Oct 2018 18:58:41 GMT

I've had the sum card for about 6 days now. I have contacted the mod but have yet to get a response back. Really need this fixed as I have kids in school and need to make sure I'm getting my calls. My card is still get calls but my data is not working.

Re: Not receiving texts

Britemk — Wed, 17 Oct 2018 18:59:37 GMT

My other sim card