topic reset password in Get Support

reset password

alexukie — Wed, 05 Jan 2022 10:55:30 GMT

I am trying to reset password but I am getting ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

any ideas? account was active about 7 months ago.. but then stopped.. so trying to reactivate it again..

Re: reset password

Triguy — Wed, 17 Jul 2019 12:59:49 GMT

You account would be deactivated after 90 days. You would need to setup a new account.

Re: reset password

Dunkman — Wed, 17 Jul 2019 13:04:10 GMT

@alexukie

If more than 90 days, your account/number would have been terminated. You will need to buy a new SIM card and activate a new number/plan with new email address.

Re: reset password

geopublic — Wed, 17 Jul 2019 15:15:34 GMT

@alexukie wrote:
I am trying to reset password but I am getting ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

any ideas? account was active about 7 months ago.. but then stopped.. so trying to reactivate it again..

@alexukie You cannot reactivate that account anymore you need to start all over again. You will need a new sim and a new email to setup a new selfserve account.