topic Re: Charged twice!! in Get Support

Charged twice!!

Mouonlight — Wed, 05 Jan 2022 10:55:29 GMT

My visa was charged twice for the same $20 US roaming data package. How do I remedy this??

Re: Charged twice!!

geopublic — Wed, 17 Jul 2019 11:57:17 GMT

@Mouonlight wrote:
My visa was charged twice for the same $20 US roaming data package. How do I remedy this??

@Mouonlight You need to contact PM and ask for a credit.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Re: Charged twice!!

Mouonlight — Wed, 17 Jul 2019 12:02:40 GMT

Thank you kindly!

Re: Charged twice!!

computergeek541 — Wed, 17 Jul 2019 12:10:11 GMT

@Mouonlight wrote:
My visa was charged twice for the same $20 US roaming data package. How do I remedy this??

By any chance is there an extra $20 in your account balance? That could happen if payment was made twice by accident.

Re: Charged twice!!

rocky — Sun, 28 Jul 2019 19:47:43 GMT

I was charged twice and they haven't answered me! I want it off my credit card A.S.P Thank You

Re: Charged twice!!

Anonymous — Sun, 28 Jul 2019 19:50:18 GMT

@rocky wrote:
I was charged twice and they haven't answered me! I want it off my credit card A.S.P Thank You

Did you do a plan change?

Does the "charge" say something about pending?

Maybe post a screen snip of your payment history from here (not cc). Blank out personal info of course.

Usually you would get a credit on your account here...not back to the card.