topic Re: Hey Community, check this out! in Get Support

Hey Community, check this out!

Val_T — Tue, 04 Jan 2022 17:42:11 GMT

Hi everyone,

You may have noticed that we've been asking for your feedback on your Self Serve experience, specifically your experience with making online payments.

Below, we have some mock-ups of what the updated payment experience may look like. The mock-ups take you through a one-time credit card payment scenario. What are you thoughts? What do like? What do you feel "meh" about?

We've seen a discussion around Self Serve in one of the Ideas submitted to our Public Lab. @David @krysie12 @Graeme @makkahn28 @waynebrett2000 what do you think?

Comment down below!

Re: Hey Community, check this out!

smilee — Fri, 20 Feb 2015 02:29:38 GMT

What about the ability to do a lump sum payment. Let's say my monthly bill is $25 but I don't want to go on automatic payment. Do I have the abilty to make a payment of $75 and when my payment comes due it can automatically be taken from the amount available on my account.

Re: Hey Community, check this out!

makkahn28 — Fri, 20 Feb 2015 03:16:15 GMT

Hi. Val_T, so far the Self Serve interface is definitely a vast improvement, a thumbs up, but I think it can go even further. Perhaps the Time in regards to autopay, what time the transaction went through, and a countdown to expiry date of plan, and perhaps an explanation of how the 30 day cycle works, so that everyone can have a better understanding on how it works. I also think that for the self serve, detail on the plan, how much, how much tax, how much deducted from rewards one qualifies, so that ppl can understand the process, and hopefully reduce the confusion so as to make this transition as smooth and painless as possible. Also, perhaps have the full list of rewards shown, which ones one qualifies for, which ones one doesn't currently, how many ppl who you referred to PM for the $1 off, almost like how ppl look at receipt, giving ppl peace of mind

I think PM should also allow us to have multiple accounts linked to self serve, so that all accounts can be accessed faster, and effectively.

And maybe PM offering more ways to pay, like online pay from bank, ppl would know that its not instantanious, but at least ppl know that paying for service is more convenient, and hassle free

Re: Hey Community, check this out!

makkahn28 — Fri, 20 Feb 2015 03:24:00 GMT

OK. Sorry about that. The Mock up looks pretty good, needs some coloring on background, too flat, but once minor tweaks are in place, Then I would think PM has nailed the concept right on the bullseye

Re: Hey Community, check this out!

makkahn28 — Fri, 20 Feb 2015 03:29:49 GMT

Just curious: when will this mock up be ready for a test? just so we can have a better understanding of the overhaul in the self serve mock up concept

Re: Hey Community, check this out!

Martin — Fri, 20 Feb 2015 09:33:30 GMT

smilee,

Putting a lump sum into your account can be done even now.

At one point, I had $190 in my account, with auto-pay disabled because my CC was on file.

On my billing date, the system deducted exactly what was due.

I hope that this addresses your question.

Re: Hey Community, check this out!

Martin — Fri, 20 Feb 2015 09:52:22 GMT

Val_T,

I believe that it would be helpful if it were explained what the CCV2 is and where it is located.

As you may know, American Express has it on the front above the CC number, whereas other card issuers have it on the back as the last set of digits.

I think fake cards showing the difference and position of the CCV2 would go a long way in reducing the number of requests in the forum about it.

Re: Hey Community, check this out!

David — Fri, 20 Feb 2015 13:49:14 GMT

@Val_T

I like what I'm seeing! A lot, actually. Due date, amount with taxes (even the name of the province), large drawings, everything seems to be there. +1

Re: Hey Community, check this out!

claude1960 — Sat, 21 Feb 2015 13:38:19 GMT

Today I took ihe time to review the new PM site. This mock-ups is well done, as the site.

Of course with the feed back PM will get better. For now I find that the self serve you provide for us looking for better prices for cell. service is appropriate. Thanks.

Re: Hey Community, check this out!

camshron — Sun, 22 Feb 2015 03:13:54 GMT

it would be great if i was not constantly receiving phone calls trying to force me to sign up for pre-pay with credit card i declined once and that should suffice, thanks for nothing Public Mobile!

Re: Hey Community, check this out!

claude1960 — Sun, 22 Feb 2015 05:21:17 GMT

Where do you live?

I never receive any calls asking or offering prepaid.

Re: Hey Community, check this out!

Griff — Sun, 22 Feb 2015 05:31:02 GMT

@camshron

I've never once gotten a call for that and I used prepaid vouchers to activate

Re: Hey Community, check this out!

camshron — Sun, 22 Feb 2015 06:00:05 GMT

I get the call at least once a month

Re: Hey Community, check this out!

chukdefatey — Sun, 22 Feb 2015 10:45:28 GMT

I actually get the calls too, from the sounds of it they are using an outsourced call center in India and the calls are being placed by an auto dialer because when you answer the call they come on the line anywhere from 10 to 20 seconds later.

Re: Hey Community, check this out!

claude1960 — Sun, 22 Feb 2015 13:25:20 GMT

It seems to be at random accordy to your experience. Than why would you receive more than one call.

Then I don't agree with that practice.

Whatever the case I read the offer of getting 2$ off and I registered yesterday. Before There was no reason for me to be on auto pay. I was buying a voucher every 30 days or so.

Re: Hey Community, check this out!

Martin — Sun, 22 Feb 2015 13:51:05 GMT

Regarding PM telemarketing calls, I profusely thanked the telemarketer for calling me; I told her that I would immediately sign up for Auto-Pay after the call; and repeatedly wished her a good day, after which there was a pregnant pause before she awkwardly wished me a good day.

I was never called after that!

Re: Hey Community, check this out!

makkahn28 — Sun, 22 Feb 2015 14:00:50 GMT

I already had Autopay enabled for my own ac, and never received a telemarketing call from PM.

Honestly, if PM did call me, I would have told them that since all the info was on website to begin with, why waste those$$$ on a telemarketing phonecall? If PM is supposed to be a DIYS No Frills concept, PM obviously isn't very smart in that tactic. Plus, $2 discount for Autopay registration on new plans isn't really a reward, just a idiotic, nothing personal, and no disrespect intended, but an idiotic band-aid which serves no meaningful purpose. Personally, there's no real point in having the $2 Autopay registration reward at all, savings only buys you maybe 1 large coffee from Tims once a Month.

Re: Hey Community, check this out!

chukdefatey — Sun, 22 Feb 2015 15:43:23 GMT

@claude1960, you said you were buying vouchers every 30 days then that means you are definitely on old Grathfathered plans. I hate to be the one to give you the bad news that the pathetic $2 off for auto pay his only for the new pathetic plans.

Re: Hey Community, check this out!

smilee — Sun, 22 Feb 2015 16:04:01 GMT

Even new users to PM can still buy vouchers.

Re: Hey Community, check this out!

claude1960 — Sun, 22 Feb 2015 19:51:04 GMT

You are the one giving me the news because I do have an old plan 25$ unlimited cals in and out.

Not complaining anyway, just a slight deception. By the way I'm an old man too.(relatively). Thanks for the heads up, chukdefatey.