topic Re: Data Top Up in Get Support

Data Top Up

Dammy — Wed, 05 Jan 2022 10:54:58 GMT

Pls how do I top up my data

Re: Data Top Up

hairbag1 — Tue, 16 Jul 2019 22:26:49 GMT

@Dammy wrote:
Pls how do I top up my data

Look up til you see Plans. Click it, then scroll down to Add-ons. 1GB data is $30

Re: Data Top Up

GinYVR — Tue, 16 Jul 2019 22:27:34 GMT

@DammyYou can purchase a data Add on. Follow @srlawren 's tutorial here.

Re: Data Top Up

mimmo — Tue, 16 Jul 2019 22:27:35 GMT

@Dammyyou have 3 options

1) buy a data addon 1gb for $30

2) top up account and do an early renewal can take up to 48 hours for mods to reply.

3) do an immediate plan change to a plan with more data

options 2 and 3 require you to basicly forfit the remianing time of your current plan. (ie restart a new plan cycle), butthese are usually more cost effective $/gb vs the data addon

Re: Data Top Up

bravo_md — Tue, 16 Jul 2019 22:28:33 GMT

Go into your self serve account and look for the ADD ON section

Re: Data Top Up

Dammy — Tue, 16 Jul 2019 22:28:54 GMT

Many thanks. I'd rather change plan than a top up as advised

Re: Data Top Up

Dunkman — Tue, 16 Jul 2019 22:29:26 GMT

@Dammy

Other options include renewing your plan earlier, but you will need to contact moderator (expect 1-2 days wait) or change plan immediately to another data plan. You will lose remaining allottment of your original plan. No pro-rated plans with Public mobile.

Re: Data Top Up

bravo_md — Tue, 16 Jul 2019 22:30:07 GMT

SMART move it's alot cheaper that way and economical

Re: Data Top Up

Dammy — Tue, 16 Jul 2019 22:34:22 GMT

Pls, how long will the plan be effective?

Re: Data Top Up

bravo_md — Tue, 16 Jul 2019 22:35:27 GMT

30 days

Re: Data Top Up

popping — Tue, 16 Jul 2019 22:40:53 GMT

@Dammy wrote:
Pls how do I top up my data

Options to get more data before next renewal:
1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can do the plan from self-serve. Please not that you will not get rewards if you change plan because rewards are given out on 30 days renewal cycle. But you send a private message to moderator for help. YMMV. You get your data back immediately with plan change.
2. If you want to renew the same plan early, you need to send a private message to moderator. Moderator wait time is 2 - 3 days. If your next renewal date is 2 - 3 days away, you may just on data diet for a few days until after renewal.
3. You can buy data add-ons $30 1GB data or $10 200MB data. Expensive option

You may not get your rewards if you select option 1 and 2 because rewards are giving out on 30 days basis at you next renewal date.

Re: Data Top Up

Dammy — Tue, 16 Jul 2019 22:50:10 GMT

Thank youvery much. Sorry for another question. I actually just got the sim like 2 weeks ago and already low on data. How do I connect with a moderator?

Re: Data Top Up

Melissa-H77 — Tue, 16 Jul 2019 22:53:13 GMT

Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)

Re: Data Top Up

Dammy — Tue, 16 Jul 2019 22:56:08 GMT

Thanks