topic Re: netowk issue in Get Support

netowk issue

naveenk47756 — Wed, 05 Jan 2022 10:54:51 GMT

my sim card is not working. every time whn i make a call it sai like your call cannot be completed

Re: netowk issue

RossN — Tue, 16 Jul 2019 19:23:02 GMT

@naveenk47756 hi what plan are you on?

Re: netowk issue

geopublic — Tue, 16 Jul 2019 19:23:27 GMT

@naveenk47756 wrote:
my sim card is not working. every time whn i make a call it sai like your call cannot be completed

@naveenk47756 What happens when you diall 611?

Re: netowk issue

bravo_md — Tue, 16 Jul 2019 19:28:16 GMT

You are either out of minutes or money on your account. Go into your self serve account and check it out. Is it still ACTIVE or not?

Re: netowk issue

austinhuang — Tue, 16 Jul 2019 19:28:38 GMT

@naveenk47756 wrote:
my sim card is not working. every time whn i make a call it sai like your call cannot be completed

Are you a new customer?

If not, try

Reset network settings (Android)
Restart your device
Use someone else's SIM card
Check cellular towers nearby (PM uses Bell & Telus ones)
Log on Self-Serve to check your account status

If you are indeed new,

Porting in? Contact your previous carrier to see if the old account is cancelled
Frequency compatible?

If all of them fails, Ask a moderator (Can take up to 48 hrs, 1 message at a time).

Re: netowk issue

charlesgo — Tue, 16 Jul 2019 20:24:39 GMT

In addition, you can try taking out the simcard, putting it back in and restarting your phone..

Re: netowk issue

ofs — Tue, 16 Jul 2019 20:30:20 GMT

Hi,

1) Is it a new sim? If old sim, try wiping the metallic side with alcohol and dust free cloth or use some sort of sticky tape to stuck away any tiny particles.

2) If new sim, try to reinsert it into the sim card slot a few times. Did you try the same sim card on a different phone?