topic Re: Forgot password and security question in Get Support

Re: Forgot password and security question

Mdsanford1981 — Wed, 05 Jan 2022 10:54:47 GMT

I have tried clicking on every link I can I have forgotten my password and my security answer keeps saying it's wrong how can I reset my password so I can pay my account.

Re: Forgot password and security question

bravo_md — Tue, 16 Jul 2019 18:28:38 GMT

mdsandford. you have to send a message to MOD_TEAM to help with that problem

Re: Forgot password and security question

computergeek541 — Tue, 16 Jul 2019 21:00:45 GMT

@Mdsanford1981 wrote:
I have tried clicking on every link I can I have forgotten my password and my security answer keeps saying it's wrong how can I reset my password so I can pay my account.

The moderator username is Moderator_Team (Mod_Team will not work). A message can be sent to them through this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forgot password and security question

geopublic — Tue, 16 Jul 2019 21:18:24 GMT

@Mdsanford1981 wrote:
I have tried clicking on every link I can I have forgotten my password and my security answer keeps saying it's wrong how can I reset my password so I can pay my account.

@Mdsanford1981 In the meantime you can make payment by dialling #611 from your phone and follow the IVR prompts.