topic Re: issue topping account in Get Support

issue topping account

theoneakta — Wed, 05 Jan 2022 10:54:46 GMT

say i have the funds already but shows 2$

and declining my usual cc from topping up

there is sufficient funds on the card

Re: issue topping account

Anonymous — Mon, 15 Oct 2018 16:39:36 GMT

@theoneakta wrote:
@Moderator_Team need help

say i have the funds already but shows 2$

and declining my usual cc from topping up

there is sufficient funds on the card

Is your account suspended?

What does your Available Funds show? $2?

Is your cc valid not expired?

Post a screenshot of your payment history and we can see what might be happening? Blank our personal information of course.

Re: issue topping account

krazykiwi — Mon, 15 Oct 2018 16:38:28 GMT

@theoneakta wrote:
@Moderator_Team need help

say i have the funds already but shows 2$

and declining my usual cc from topping up

there is sufficient funds on the card

When is your renewal date?

Has your phone stopped working?

Is your CC set up for autopay?

Re: issue topping account

will13am — Mon, 15 Oct 2018 17:27:59 GMT

@theoneakta, if you need to get in contact with the moderator team, they can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: issue topping account

theoneakta — Mon, 15 Oct 2018 17:48:18 GMT

Account is suspended because auto renew did not happen today

card is good

it has been with that card in the past without any issues

I used this card else where yesterday

Re: issue topping account

theoneakta — Mon, 15 Oct 2018 17:48:48 GMT

Thanks

I did that 5 hours and 3 hours ago but they take too much time replying...

Re: issue topping account

mimmo — Mon, 15 Oct 2018 17:57:15 GMT

@theoneakta why not buy a voucher from recharge.com and then use that to top up.