topic Re: auto pay problem in Get Support

auto pay problem

etobicokeboy — Wed, 05 Jan 2022 10:54:31 GMT

my first auto pay is today. but till now still nothing charge to my card, and i see on line my account display my plan is EXPIRED. So what that mean?

Thanks for your information and help.

Re: auto pay problem

mimmo — Mon, 15 Oct 2018 00:31:22 GMT

If your phone works do the worry.

This is a good read

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs-REWARDS-and-other/m-p/87391#M10445

Re: auto pay problem

popping — Mon, 15 Oct 2018 00:42:15 GMT

@etobicokeboy

If you payment due date shown on the overview page is today, your account will switch to expired sometime today. If you phone is still working, it is normal.

You renewal with happens after midnight. By tomorrow morning, your account status will be back to active again.

Re: auto pay problem

etobicokeboy — Mon, 15 Oct 2018 00:42:47 GMT

thanks for you information, i will wait till tomorrow to see my account again.

Re: auto pay problem

akbaig — Sun, 02 Dec 2018 00:05:22 GMT

Hi,

My plan payment is on auto pay and phone is Not working. I am disturbed my phone is working.