topic Re: phone number transfer? in Get Support

phone number transfer?

Telefon1577 — Wed, 05 Jan 2022 10:54:30 GMT

how can I transfer my old phone number to the new phone?

if I have to get a new sim card and can't use my old number

so how can I transfer after a new sim card with a new number my old number ?

Re: phone number transfer?

Triguy — Tue, 16 Jul 2019 13:06:54 GMT

Here is info about porting.

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

Re: phone number transfer?

Phayeser — Tue, 16 Jul 2019 13:09:35 GMT

When you get your new SIM card, you'll have to enter the SIM card number in the port request, along with your existing phone number, etc.

Once it is done, you can then start using your new plan with public mobile. Until it ports, you should be able to continue using your existing cellphone number/SIM card with your previous plan.

Re: phone number transfer?

hairbag1 — Tue, 16 Jul 2019 13:51:06 GMT

@Telefon1577 wrote:
how can I transfer my old phone number to the new phone?
if I have to get a new sim card and can't use my old number
so how can I transfer after a new sim card with a new number my old number ?

Don't you close out the old account. It'll be closed once the port process is complete. If you've already closed the old account...it's too late, you won't be able to use that number.

Good luck and welcome to Public Mobile.

Re: phone number transfer?

geopublic — Tue, 16 Jul 2019 14:12:38 GMT

@Phayeser wrote:
When you get your new SIM card, you'll have to enter the SIM card number in the port request, along with your existing phone number, etc.

Once it is done, you can then start using your new plan with public mobile. Until it ports, you should be able to continue using your existing cellphone number/SIM card with your previous plan.

@Phayeser That is incorrect. The sim card number is entered during activation. A port requires the account information from the previous provider and not the sim number.

Re: phone number transfer?

ighsaw — Wed, 17 Jul 2019 17:01:01 GMT

Click on "My Account", click on "Plans and Addons", click on "Change Phone Number", select "Transfer a wireless or wireline number from another provider". Enter the phone number you want to see if its elegible.

Re: phone number transfer?

rootchips — Fri, 19 Jul 2019 03:53:29 GMT

Basically when you transfer over, you can do what is called “porting”. This is taking your old number and putting it in the new sim and it happens during activation.

You can read more about this here - https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number but if you are concerned about the process at all, try and get to a Public Mobile kiosk as they can often help with the process! Good luck!