topic Re: New Activation with No Service in Get Support

New Activation with No Service

ac04ya — Wed, 05 Jan 2022 10:54:28 GMT

I activated my SIM yesterday and got a public plan. I Ported over my number from TELUS and received a message that my TELUS account was closed. My credit card was charged but I have No Service. My online account says it is active. I have received a couple text messages from Public about pins. I have sent a message to the moderators but no one is responding. I have tried restarting my iPhone 6, resetting network settings, changed the APN, plugged into iTunes, removed and reinserted SIM. Any ideas would be appreciated. Thank you!

Re: New Activation with No Service

Triguy — Tue, 16 Jul 2019 12:39:56 GMT

If you’ve waited more than 2 hours, and you’re still experiencing issues, you should contact Moderator Team.

send a private message to the Moderators by clicking here. Make sure you provide the number you are trying to transfer, and the port transfer request information you shared at activation.

Re: New Activation with No Service

duffer900 — Tue, 16 Jul 2019 12:38:03 GMT

@ac04ya wrote:
I activated my SIM yesterday and got a public plan. I Ported over my number from TELUS and received a message that my TELUS account was closed. My credit card was charged but I have No Service. My online account says it is active. I have received a couple text messages from Public about pins. I have sent a message to the moderators but no one is responding. I have tried restarting my iPhone 6, resetting network settings, changed the APN, plugged into iTunes, removed and reinserted SIM. Any ideas would be appreciated. Thank you!

FYI it can take from 5 mins to 48 hours for a moderator to respond...

Re: New Activation with No Service

geopublic — Tue, 16 Jul 2019 13:51:29 GMT

@ac04ya wrote:
I activated my SIM yesterday and got a public plan. I Ported over my number from TELUS and received a message that my TELUS account was closed. My credit card was charged but I have No Service. My online account says it is active. I have received a couple text messages from Public about pins. I have sent a message to the moderators but no one is responding. I have tried restarting my iPhone 6, resetting network settings, changed the APN, plugged into iTunes, removed and reinserted SIM. Any ideas would be appreciated. Thank you!

@ac04ya First off try restarting your phone.

While you are waiting for the moderator to respond, you may try the lost/stolen phone trick:

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone

Re: New Activation with No Service

mimmo — Tue, 16 Jul 2019 14:02:15 GMT

@ac04ya what plan does your overview page say you have (click on plan details to expand) and what is your available balance. ocassionally the system can activate a plan with no calling features. this is indactive of a positive account balance ( about $10 less than your plan cost)

Re: New Activation with No Service

ac04ya — Tue, 16 Jul 2019 14:43:48 GMT

Thank you for the suggestion. I tried it but no luck.

Re: New Activation with No Service

Bananarama — Tue, 16 Jul 2019 14:54:59 GMT

Is your 3G enabled? I just activated my SIM card on an iPhone too and I had no service until I did that. Just go to Settings > Cellular > Cellular Data Options > Enable 3G. I have an iPhone 4S so your options may be slightly different.

Re: New Activation with No Service

ac04ya — Tue, 16 Jul 2019 17:07:24 GMT

The Sim activation process did not go through properly. The moderators fixed it. Thanks everyone for your suggestions.