topic Re: Over half my data used in 1 day in Get Support

Over half my data used in 1 day

drsyxu — Wed, 05 Jan 2022 10:54:26 GMT

My plan just renewed on the 15th. I’m on 4gb/30 days. 2240mb used in 1 day. How is this possible? I was on wifi all day and never in the past used this much data in a day.

How can I get help with this?

edit: checked my usage history and it shows no data used since I renewed yesterday.

Re: Over half my data used in 1 day

Triguy — Tue, 16 Jul 2019 12:13:01 GMT

Make sure any apps that you have like Facebook and Twitter don't update automatically. Also turn off notifications for apps. If you have Google maps make sure that you save maps for offline use.

Here is a guide to manage your data.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Managing-your-data-usage/ta-p/152760

Re: Over half my data used in 1 day

RossN — Tue, 16 Jul 2019 12:11:09 GMT

@drsyxu hi you must have had your data on wifi assist maybe where you possibly watching a lot of videos?

Re: Over half my data used in 1 day

drsyxu — Tue, 16 Jul 2019 12:12:07 GMT

According to my usage history since my renewal yesterday, I have not used any data. But it’s showing I’ve used over half on the summary page.

Re: Over half my data used in 1 day

RossN — Tue, 16 Jul 2019 12:17:28 GMT

Re: Over half my data used in 1 day

drsyxu — Tue, 16 Jul 2019 12:16:16 GMT

Plan renewed yesterday (15th).

Screenshots are from yesterday’s usage.

Re: Over half my data used in 1 day

LovesToPM — Tue, 16 Jul 2019 13:56:50 GMT

@drsyxu wrote:
According to my usage history since my renewal yesterday, I have not used any data. But it’s showing I’ve used over half on the summary page.

You're saying there's a discrepency between Overview display and usage history?
What about your phone stats? Does the usage under cellular settings support your usage history?

It's likely a display issue on your Overview screen. I have seen incorrect info displayed on Self Serve as well.

Logoff your Self Serve account, clear browser cache and try again with incognito mode.

Notice any difference afterwards?

Re: Over half my data used in 1 day

RossN — Tue, 16 Jul 2019 12:22:09 GMT

@drsyxu ok I see now if that doesn't clear up contact a moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Over half my data used in 1 day

duffer900 — Tue, 16 Jul 2019 12:23:37 GMT

@drsyxu wrote:
Plan renewed yesterday (15th).
Screenshots are from yesterday’s usage.

Did you check the usage on the device itself?

As per @Triguy , check out the usage from the source... as was mentioned, who knows how accurate Public Mobile's usage report can be....

Re: Over half my data used in 1 day

mh1983 — Tue, 16 Jul 2019 13:08:57 GMT

What kind of phone do you have?

Of course, doing anything intensive like downloading or watching video over mobile will drain the data. Out of the box, though, most smartphone presets ensure a lot of data usage (letting apps use data in background, download app and worse OS updates over WiFi or data connection, etc). While this usage problem gets sorted, it might be worth poking around your phone's settings and putting more checks and balances in place so that it doesn't continue to suck your data.

Re: Over half my data used in 1 day

mimmo — Tue, 16 Jul 2019 13:16:52 GMT

Does selfserve usage history show any data events for the day in question?

Re: Over half my data used in 1 day

Anonymous — Tue, 16 Jul 2019 14:46:25 GMT

@drsyxu wrote:
My plan just renewed on the 15th. I’m on 4gb/30 days. 2240mb used in 1 day. How is this possible? I was on wifi all day and never in the past used this much data in a day.
How can I get help with this?

edit: checked my usage history and it shows no data used since I renewed yesterday.

This is a recurring bug where the data counter does not get reset at renewal. It seems to be popping up again. It happened to several people a month or two ago.

You'll need to contact the @Moderator_Team < Click this.

Re: Over half my data used in 1 day

LovesToPM — Tue, 16 Jul 2019 20:05:00 GMT

@Anonymous wrote:
@drsyxu wrote:
My plan just renewed on the 15th. I’m on 4gb/30 days. 2240mb used in 1 day. How is this possible? I was on wifi all day and never in the past used this much data in a day.
How can I get help with this?

edit: checked my usage history and it shows no data used since I renewed yesterday.

This is a recurring bug where the data counter does not get reset at renewal. It seems to be popping up again. It happened to several people a month or two ago.
You'll need to contact the @Moderator_Team < Click this.

Another bug? Oh boy.

Hoping this doesn't result in premature loss of anyone's plan data.

Re: Over half my data used in 1 day

charlesgo — Tue, 16 Jul 2019 15:13:40 GMT

Its been updating daily for me thus far!

Re: Over half my data used in 1 day

drsyxu — Tue, 16 Jul 2019 17:42:53 GMT

Doesn’t show any usage. I’ve tried messaging the mods but haven’t heard back.

Re: Over half my data used in 1 day

emilblmp3 — Mon, 23 Sep 2019 14:54:35 GMT

Same to me....