topic Re: Purchased minutes Won’t ACCEPT vouchers HELP!!! in Get Support

Purchased minutes Won’t ACCEPT vouchers HELP!!!

Prettygirl11 — Wed, 05 Jan 2022 10:54:25 GMT

I have purchased minutes at a shoppers drug mart. I usually get them at Walmart.

I have tried at least 30 times to enter the voucher numbers online and the *611 option and neither will accept the voucher numbers.

Please help !!! Seems like I have wasted a lot of money on these vouchers and still have no minutes on my phone !!!

Re: Purchased minutes Won’t ACCEPT vouchers HELP!!!

Anonymous — Sun, 14 Oct 2018 21:43:20 GMT

@Prettygirl11 wrote:
I have purchased minutes at a shoppers drug mart. I usually get them at Walmart.
I have tried at least 30 times to enter the voucher numbers online and the *611 option and neither will accept the voucher numbers.
Please help !!! Seems like I have wasted a lot of money on these vouchers and still have no minutes on my phone !!!

It's alleged that some stores may have delays in the voucher becoming valid to the Public Mobile side.

Technically speaking, vouchers don't buy minutes per se. You add value to your account with them and then you buy plans and/or add-ons with that value.

What does your Available Funds say?

Re: Purchased minutes Won’t ACCEPT vouchers HELP!!!

Prettygirl11 — Sun, 14 Oct 2018 22:38:48 GMT

Re: Purchased minutes Won’t ACCEPT vouchers HELP!!!

mimmo — Sun, 14 Oct 2018 22:06:21 GMT

You are out of luck you need to contact the mods.

I don't believe the delay thing that much.last month bought two vouchers at same time one worked one didn't.

Took about two weeks to get a credit on my account.

I would buy a voucher at recharge.com use that to reload, then contact the mods to investigate.

If timing is not urgent then message mods before buying another voucher. I think they are working at 24 hour reply time.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
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Click here to send them a private message.

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Re: Purchased minutes Won’t ACCEPT vouchers HELP!!!

Anonymous — Sun, 14 Oct 2018 22:08:25 GMT

@Prettygirl11 wrote:
I have 2$ available. But it accept my voucher numbers. Can you personal message if you maybe have a soulition. New to this !

When exactly did you buy the vouchers? And where? And which denominations?

We can talk right out in the open here. No problem. Only send personal information to the moderators as mimmo_L says.

Re: Purchased minutes Won’t ACCEPT vouchers HELP!!!

Luddite — Mon, 15 Oct 2018 00:17:59 GMT

Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in 24 hours, but can take a few days.