topic Re: Was charged twice in Get Support

Was charged twice

dzahariew — Wed, 05 Jan 2022 10:54:23 GMT

On my payment history states that on September 13th, the day I registered and created my account with public mobile, I paid $10 to public mobile and that I was refunded $10 however, my credit card statement shows I was charged $10 twice on that date, no credits (Total $20) plus the charge of the card on Walmart for $10 more. Not sure how this can be fixed.

Re: Was charged twice

Dunkman — Sun, 14 Oct 2018 17:04:48 GMT

@dzahariew

If you activated instore, it looks like the Walmart rep might have messed up. What is your total balance presently? Can you screenshot your payment history? (don't show personal information)

You might need to contact moderator for billing issues....

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: Was charged twice

stonechucker — Sun, 14 Oct 2018 17:23:08 GMT

Sounds like you paid $10 for the sim, plus $10 for the 50/50 plan.

$10 credit may be to offset the SIM fee. Did you have a phone number to use as a referai?

Re: Was charged twice

computergeek541 — Mon, 15 Oct 2018 07:11:58 GMT

@slash407 wrote:
contact the moderators and pay ur credit card, dont hold out because u dont want ur credit score dropping in this little ordeal

Huh?

Public Mobile doesn't even run credit checks on customers. Furthermore, why would Public Mobile overcharging the customer affect the customer's credit score, even if this was a postpaid account (which it isn't)? The only way a customers credit score could be affected by this would be if the customer refused to pay the credit card company this $10 overcharge.