topic Re: Account access in Get Support

Account access

trishe — Wed, 05 Jan 2022 10:54:20 GMT

The site temporarily closed for maintanence...how often are we shut down from accessing our accounts for maintanence ? I need to buy more data so ..accessing through with Fi even still had site shut down for maintanence. How can everything be done online if or when online is closed? 😞

Re: Account access

Alex888 — Tue, 16 Jul 2019 06:35:03 GMT

@trishe You can call 611 to get an addon.

Re: Account access

trishe — Tue, 16 Jul 2019 06:55:05 GMT

@Alex888 wrote:
@trisheYou can call 611 to get an addon.

That was not working either! Night before last! Hopefully it doesn't happen often..I'm still new here

Re: Account access

SD08 — Tue, 16 Jul 2019 08:04:18 GMT

@trishe wrote:
@Alex888 wrote:
@trisheYou can call 611 to get an addon.
That was not working either! Night before last! Hopefully it doesn't happen often..I'm still new here

@trishe

On occasion there are announced maintenance periods lasting about 10 hours, the most recent one occurring May 5th. Sometimes there is also unannounced maintenance, however. When these occur, just try again later, as they are usually no more than a couple of hours in duration. It appears to be done now, by the way, as I was able to log in a moment ago.