topic Re: Sim card coming up as invalid. in Get Support

Sim card coming up as invalid.

alexm216 — Wed, 05 Jan 2022 10:54:18 GMT

I was setting up my new account, and got to the last stage. I noticed the zip code was wrong, so I pressed the "previous" option, to correct it. Once I got back to that screen, the sim card was now coming up as invalid. So it somehow activated it, but I never even created an account, or paid for anything. Please help.

Re: Sim card coming up as invalid.

Anonymous — Tue, 16 Jul 2019 04:29:50 GMT

@alexm216 wrote:
I was setting up my new account, and got to the last stage. I noticed the zip code was wrong, so I pressed the "previous" option, to correct it. Once I got back to that screen, the sim card was now coming up as invalid. So it somehow activated it, but I never even created an account, or paid for anything. Please help.

Clear your cache, maybe use incognito/privacy mode or even a different browser and wait an hour and try again.

Re: Sim card coming up as invalid.

geopublic — Tue, 16 Jul 2019 04:32:19 GMT

@alexm216 wrote:
I was setting up my new account, and got to the last stage. I noticed the zip code was wrong, so I pressed the "previous" option, to correct it. Once I got back to that screen, the sim card was now coming up as invalid. So it somehow activated it, but I never even created an account, or paid for anything. Please help.

@alexm216 When that happens you have to wait for about an hour and let the system activation lock to clear before trying again. Clear your browser's cache and best to launch the browser in incognito mode.

Re: Sim card coming up as invalid.

cavemantoronto — Tue, 16 Jul 2019 05:24:06 GMT

Nvm already answered

Re: Sim card coming up as invalid.

alexm216 — Tue, 16 Jul 2019 08:45:00 GMT

Thank you, I had to wait for the maintenance.

Re: Sim card coming up as invalid.

jmarsh — Tue, 16 Jul 2019 10:34:59 GMT

i had the exact same problem, but this did not work for me - the sim card is still invalid the next day with a cleared cache... any other suggestions?

Re: Sim card coming up as invalid.

Triguy — Tue, 16 Jul 2019 10:46:03 GMT

Try using a different browser and incognito mode.

Re: Sim card coming up as invalid.

GinYVR — Tue, 16 Jul 2019 10:48:36 GMT

@jmarshCheck your credit card.. had you been charged? If so, contact the moderators is the only way to go.. If not there is a slow way or a quick way.. slow way is to contact the moderators (which can take them 48 hours to respond).. quick way is consider $10 a sunk cost and get another SIM card.

Re: Sim card coming up as invalid.

jmarsh — Tue, 16 Jul 2019 10:48:51 GMT

Thanks. I just checked - I was charged. I will contact the moderators.

Re: Sim card coming up as invalid.

geopublic — Tue, 16 Jul 2019 14:41:06 GMT

@jmarsh wrote:
i had the exact same problem, but this did not work for me - the sim card is still invalid the next day with a cleared cache... any other suggestions?

@jmarsh try the sim in your phone. Does it conect to the network?

Re: Sim card coming up as invalid.

jmarsh — Wed, 17 Jul 2019 02:10:12 GMT

Thanks - initially we couldn't do this without setting up the phone with the new number which we didn't have - but we were able to retrieve the number, and then received the passwords to activate the account and the SIM card worked.