topic Re: changing plan early- in Get Support

changing plan early-

qcriderfan87 — Wed, 05 Jan 2022 10:54:15 GMT

>I'm out of data again before my 30 days is up.... no problem I'll just go buy some vouchers.

>I apply the vouchers and I have $62.00 in my account.

>went to change plan early, selected, same plan as before ($50 unlimited US/Canada, texting, and 8 GB data) and clicked change plan now.

>back to the previous page, $50 not debited. Balance shows $62.00

>realize oh this always seems to happen when I do it in safari on iphone.

>go on desktop computer, log into public mobile, on chrome, change plan now, same plan

>still not debiting the $50

I've done this method every time for months, on average, I renew my plan every 21 days. I suspect this might be happening because it doesn't this plan as new since I had this plan, already.

Help please. I don't want a different plan. I like 8gb 3G for $50. I really need data on my phone.

Re: changing plan early-

will13am — Sat, 13 Oct 2018 21:21:12 GMT

@qcriderfan87, one option not available to customers to do in the self serve is early renewal of existing plan. You will need to get the moderator team to do the early renewal. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: changing plan early-

Wonder_why — Sat, 13 Oct 2018 21:22:48 GMT

@qcriderfan87 you can private message to Team_MOD and ask for early renewal

Re: changing plan early-

qcriderfan87 — Sat, 13 Oct 2018 21:24:06 GMT

where do I find the pin code?

Re: changing plan early-

NDesai — Sat, 13 Oct 2018 21:28:52 GMT

@qcriderfan87 wrote:
where do I find the pin code?

Same PIN code you entered during activation. If you forgot that, you should've got a text when you activated that includes your PIN.

Re: changing plan early-

popping — Sat, 13 Oct 2018 21:43:15 GMT

@qcriderfan87 wrote:
where do I find the pin code?

PM sent you your PIN code after activation. Check your text message and it was sent from 611 on your PM SIM.

If you already deleted that text message, you can provide any 3 of the following i your private message to moderator:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Re: changing plan early-

qcriderfan87 — Sat, 13 Oct 2018 22:05:20 GMT

I couldn't wait for a reply so I went with 6 gb for 45$ on 3G, how can I ask for a credit or get my extra 2 GB this month

Re: changing plan early-

Luddite — Sat, 13 Oct 2018 22:07:47 GMT

@qcriderfan87 wrote:
I couldn't wait for a reply so I went with 6 gb for 45$ on 3G, how can I ask for a credit or get my extra 2 GB this month

You can ask, but will receive none. Prepaid means exactly that, especially when changing your plan. There is even a message to that affect when you click Change Plan Immediately.

Re: changing plan early-

ashleyb — Sat, 13 Oct 2018 22:40:53 GMT

You will likely not recieve any credit for the change. You can try but it was a chance you took after various members told you that you wouldnt recieve anything. Next time something like this happenes just reach out to the @CS_Agent and they would be able to help you once they had a chance or atleast tell you if they could do anything to correct it.

Re: changing plan early-

stonechucker — Sun, 14 Oct 2018 17:15:01 GMT

you mentioned you like the 8 GB plan. As you have now switched to the 6 GB plan, you may wish to future date a plan change back to 8 GB plan now, as after Monday October 15, it will no longer be available.

i also recommend you learn how to use wifi and conserve data, as you seem to be running out often, Drop the quality of media to lower settings, download for offline use where possible, and turn of apps which do not need to be syncing constantly.