topic Account login disabled in Get Support

Account login disabled

brunovoyer — Wed, 05 Jan 2022 10:54:14 GMT

Hello!

My friend just subscribed to PM. A phone number was selected and properly activated and his phone works. Payment has been processed successfully.

However, his account login has been disabled. It turns out he used that account about a year ago and left it to expire as he left the country. The system won't let him create a new account with that phone number.

Any clue?

Re: Account login disabled

geopublic — Tue, 16 Jul 2019 02:38:43 GMT

@brunovoyer wrote:
Hello!
My friend just subscribed to PM. A phone number was selected and properly activated and his phone works. Payment has been processed successfully.
However, his account login has been disabled. It turns out he used that account about a year ago and left it to expire as he left the country. The system won't let him create a new account with that phone number.
Any clue?

@brunovoyer Need to notify PM to change the email.

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Re: Account login disabled

mimmo — Tue, 16 Jul 2019 03:31:53 GMT

Hi @brunovoyer just a clarification did you sign up in a store or online yourself?

I am asking because I thought the system would not allow someone to use the same email address a second time and it would flag it during activation. but your question implies that the system aallowedthe activation to proceed with an "invalid email address"

could it be possible that an account was not created, maybe try creating an account with the create account button. (probably wont work)

Re: Account login disabled

brunovoyer — Tue, 16 Jul 2019 14:43:07 GMT

Thank you @mimmo for your help.

I signed up online and it did accept the old e-mail address.

When I try to create a new account, it says that the phone number is already linked to an account.

Re: Account login disabled

brunovoyer — Tue, 16 Jul 2019 14:45:18 GMT

Thank you so much, @geopublic for your kind help.

I willdo so.

All the best to you.