topic Re: Port In Problem in Get Support

Port In Problem

Pur3aznboi — Wed, 05 Jan 2022 10:54:03 GMT

I went to the store to port in my number but the online activation keeps failing so the rep called support and they finished the activation I have service on my phone but cannot make or receive calls or text message but the LTE signal keeps flickering on and off

Re: Port In Problem

bravo_md — Tue, 16 Jul 2019 01:08:38 GMT

Shut down phone , remove sim. replace sim then restart your phone. try that.

Re: Port In Problem

mojorising — Tue, 16 Jul 2019 01:08:47 GMT

What type of phone do you have? Have you setup the APN settings?

https://apn-canada.gishan.net/en

Re: Port In Problem

Pur3aznboi — Tue, 16 Jul 2019 01:11:23 GMT

Apn is already set up

Re: Port In Problem

Pur3aznboi — Tue, 16 Jul 2019 01:13:24 GMT

Tried that and tried calling my number but it says it's not in service as well they issued a temporary number but when I call it it just hangs up right away

Re: Port In Problem

Pur3aznboi — Tue, 16 Jul 2019 01:14:07 GMT

I have the Huawei mate 20 pro

Re: Port In Problem

geopublic — Tue, 16 Jul 2019 01:19:15 GMT

@Pur3aznboi wrote:
I have the Huawei mate 20 pro

@Pur3aznboi can you test the sim card in another phone to eliminate the possiblity of a phone issue?

Re: Port In Problem

GinYVR — Tue, 16 Jul 2019 01:20:08 GMT

@Pur3aznboiIt sounds like it is a hung port where the number is stuck and you need the moderator to reprovision your number (and temporary number) for you again.. you would want to contact the Moderator team via this link. Expect to hear back from them up to 48 hours.

Re: Port In Problem

Pur3aznboi — Tue, 16 Jul 2019 01:22:50 GMT

Sure I'll give them a message

Re: Port In Problem

Pur3aznboi — Tue, 16 Jul 2019 01:30:44 GMT

@geopublic I've tested it and it's the same issue

Re: Port In Problem

geopublic — Tue, 16 Jul 2019 01:32:18 GMT

@Pur3aznboi wrote:
@geopublic I've tested it and it's the same issue

@Pur3aznboi Ok, best to wait for a response from the moderator.

Re: Port In Problem

Pur3aznboi — Tue, 16 Jul 2019 01:40:56 GMT

@geopublic thanks I will do that!

Re: Port In Problem

computergeek541 — Tue, 16 Jul 2019 03:31:23 GMT

This doesn't seem to be a payment issue, so I've moved this thread for Paying For Your Service to Getting Started.