topic Generic Error in Get Support

Generic Error

Sharm69 — Wed, 05 Jan 2022 10:53:42 GMT

I have tried for hours to get started and at different pages I get kicked out with a generic error. just now I managed to get to the payment and activation page and then got the generic error. this is so frustrating.

Re: Generic Error

GinYVR — Mon, 15 Jul 2019 22:04:12 GMT

@Sharm69The system is usually slow during the day (since Telus never seems to allocate a lot of resources to the service).. Try again in the evenings or overnight hours.. Also make sure you are using a newly started browser with no privacy add ons etc.

Re: Generic Error

bravo_md — Mon, 15 Jul 2019 22:05:31 GMT

system might be busy, so try again alittle later with differnt browser

Re: Generic Error

Triguy — Mon, 15 Jul 2019 22:10:38 GMT

Try using a different browser and incognito mode. Also clear your cache.

Re: Generic Error

geopublic — Mon, 15 Jul 2019 22:18:18 GMT

@Sharm69 wrote:
I have tried for hours to get started and at different pages I get kicked out with a generic error. just now I managed to get to the payment and activation page and then got the generic error. this is so frustrating.

@Sharm69 If you were able to enter your payment info the check you sim in your phone to see if it connects to the PM. If it does then you sim is activated. If not, try again in an hour using a chrome browser and selecting incognito mode.

Re: Generic Error

RossN — Mon, 15 Jul 2019 22:24:15 GMT

@Sharm69 the system seems very slow on my end anyway do as sugested above in an hour or two they must have more than three people signing up right now