topic Re: An activation issue in Get Support

An activation issue

Daniyal79 — Wed, 05 Jan 2022 10:53:34 GMT

Hello,

may be anybody will be able to help in solving the following issue:

I bought 4 Public Mobile SIM cards for my family members and successfully activated three of them, during activation of the last one, at the payment stage (I was paying by a credit card) I got a message that something is wrong. Now when I try to restart the activation once again, when I enter the SIM card #, I receive a message that SIM # is invalid and I can not move further in the activation process. What can I do in this case?

Thank you in advance.

Re: An activation issue

sulagok — Thu, 11 Oct 2018 23:20:07 GMT

Hi @Daniyal79,

This seems to be a similar issue to the one in this thread

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Failed-to-complete-sim-card-activation-can-t-reattempt/m-p/284434#M51056

The issue can most likely be resolved by the moderators, just contact them with your phone number and 4 digit pin (Privately).

"If you do not have the PIN, please reply to us with 3 of the following matching up your account:

Date of Birth
Full address with Postal Code
Last top-up amount and the date
Email address
Last 4 digits of Credit Card on file"

Only send these info to the moderators!!!

Re: An activation issue

angeliquem — Thu, 11 Oct 2018 23:19:54 GMT

@Daniyal79 wrote:
Hello,

may be anybody will be able to help in solving the following issue:
I bought 4 Public Mobile SIM cards for my family members and successfully activated three of them, during activation of the last one, at the payment stage (I was paying by a credit card) I got a message that something is wrong. Now when I try to restart the activation once again, when I enter the SIM card #, I receive a message that SIM # is invalid and I can not move further in the activation process. What can I do in this case?

Thank you in advance.

That sounds exactly like my experience. I successfully activated 3 and the last one was a nightmare.

What exactly does the error say when trying to activate the last one?

The quickest fix would be getting a new sim card, activating it with a new number and also using a DIFFERENT credit card or buying a prepaid voucher and using that to activate the new number.

Once all of that works for you, you can check your credit statement to see if there are additional charges and you can contact @CS_Agent through private message and ask to get credit back for the SIM card that failed and any other extra charges.

This way would just help you have an actively working number as soon as possible.

Re: An activation issue

A328 — Thu, 11 Oct 2018 23:23:11 GMT

Can you try with different credit card? Maybe your credit card is blocking transaction thinking it is fraudulent.

Re: An activation issue

mimmo — Thu, 11 Oct 2018 23:30:23 GMT

Have you tried to see if the sim actually got activated? Or if the cc got charged?

Also to avoid possible renewal issues it's good to have the renewal dates a day or so apart. There are stories of cc bring denied when two or three try to all renew at same time.

Re: An activation issue

Daniyal79 — Thu, 11 Oct 2018 23:59:52 GMT

Thank you guys for advices, I will be in touch with the Moderators, because now, when I try to start the activation from the very beginning, the system tells me that the SIM card # is invalid.