topic Re: Problems with activation process in Get Support

Problems with activation process

sourdoughgirl — Wed, 05 Jan 2022 10:53:34 GMT

Tried to sign up and activate a sim card. Entered all info including the auto pay but it kept "processing" until it said activation request failed. A warning indicated I needed to contact customer service. Can a mod help, please?

Re: Problems with activation process

Triguy — Mon, 15 Jul 2019 21:28:53 GMT

You can message a moderator for assistance.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problems with activation process

mh1983 — Mon, 15 Jul 2019 21:33:42 GMT

Before you go the moderator route, it might be worth trying to activate in a different browser or incognito window. Disable any ad block extensions to be on the safe side. The site can be finicky, but I did sign my wife up last week and it took awhile to load but ultimately worked.

Give it another try; you never know. If the issue persists, there's always the moderator route, but it can take awhile for them to respond -- something to keep in mind.

Re: Problems with activation process

sourdoughgirl — Mon, 15 Jul 2019 21:34:24 GMT

Thanks. Just did. Now waiting for a reply.

Re: Problems with activation process

sourdoughgirl — Mon, 15 Jul 2019 21:36:30 GMT

Give it another try; you never know. If the issue persists, there's always the moderator route, but it can take awhile for them to respond -- something to keep in mind.

Have already sent request. I guess this is not as easy as I thought.

Re: Problems with activation process

sourdoughgirl — Mon, 15 Jul 2019 21:38:23 GMT

How do you tell people to stop messaging me about referrals?

Re: Problems with activation process

GinYVR — Mon, 15 Jul 2019 21:41:54 GMT

@sourdoughgirlWhat do you mean stop people messaging you about referrals? Where?

Re: Problems with activation process

sourdoughgirl — Mon, 15 Jul 2019 21:44:33 GMT

What do you mean stop people messaging you about referrals? Where?

My inbox, private messages. They kept asking if I needed a referral number for $10 credit.

Re: Problems with activation process

mh1983 — Mon, 15 Jul 2019 21:45:45 GMT

So, you tried activating again and it didn't work? Or you already contacted the moderator? You can try again even if you wrote them but it's up to you. hope you get it sorted soon.

Re: Problems with activation process

sourdoughgirl — Mon, 15 Jul 2019 21:50:44 GMT

Guess I will have to. I want to sign up the $10 50-min plan that will expire after today.

By the way, why does the site keep logging me out? I tried to log back in but it rejected my password. The only way I can come back in is through a link to my previous reply in my email. This is very strange.

Re: Problems with activation process

GinYVR — Mon, 15 Jul 2019 21:53:20 GMT

@sourdoughgirlThe system is slow and glitchy usually during business hours.. it gets better after hours.. but it might affect your ability to get the $10 plan if that's what you are aiming for. Do note it will take up to 48 hours for a moderator to respond to your queries.. so you have to be patient (and yes you might blow by the midnight deadline).

Re: Problems with activation process

Anonymous — Mon, 15 Jul 2019 21:52:53 GMT

@sourdoughgirl wrote:
Guess I will have to. I want to sign up the $10 50-min plan that will expire after today.
By the way, why does the site keep logging me out? I tried to log back in but it rejected my password. The only way I can come back in is through a link to my previous reply in my email. This is very strange.

@sourdoughgirl - FYI, the $10 50/50 plan has been extended (for now). If you look at the original post in the announcements section, there is an update that indicates it is here for a while longer.

Re: Problems with activation process

GinYVR — Mon, 15 Jul 2019 22:02:30 GMT

@sourdoughgirlJust to confirm what @Anonymous had said this is the link to the annoucement.

Re: Problems with activation process

sourdoughgirl — Mon, 15 Jul 2019 21:56:50 GMT

The system is slow and glitchy usually during business hours.. it gets better after hours.. but it might affect your ability to get the $10 plan if that's what you are aiming for. Do note it will take up to 48 hours for a moderator to respond to your queries.. so you have to be patient (and yes you might blow by the midnight deadline).

Extremely glitchy indeed. Someone just said the deadline had been extended. I may wait until tonight to do it then.

Re: Problems with activation process

sourdoughgirl — Mon, 15 Jul 2019 21:58:02 GMT

FYI, the $10 50/50 plan has been extended (for now). If you look at the original post in the announcements section, there is an update that indicates it is here for a while longer.

Thank you. I will check it out.

Re: Problems with activation process

geopublic — Mon, 15 Jul 2019 22:03:21 GMT

@sourdoughgirl wrote:
Thanks. Just did. Now waiting for a reply.

@sourdoughgirl While waiting for the mods try using your sim card in your phone it might have activated without notfying you. Worth a try.

Re: Problems with activation process

geopublic — Mon, 15 Jul 2019 22:06:55 GMT

@sourdoughgirl wrote:
How do you tell people to stop messaging me about referrals?

@sourdoughgirl By posting here they should stop. If not, just open the message and click on the Report link (bottom left of message).

Re: Problems with activation process

sourdoughgirl — Mon, 15 Jul 2019 22:18:12 GMT

While waiting for the mods try using your sim card in your phone it might have activated without notfying you. Worth a try.

Nope, not working. The APN seemed to have registered automatically but details were different than what I found online. My phone is Samsung A5 (2017).

Re: Problems with activation process

sourdoughgirl — Mon, 15 Jul 2019 22:19:48 GMT

By posting here they should stop. If not, just open the message and click on the Report link (bottom left of message).

Thanks. I hope so. I came here referred by someone. I don't need another referral code.

Re: Problems with activation process

geopublic — Mon, 15 Jul 2019 22:23:01 GMT

@sourdoughgirl wrote:
While waiting for the mods try using your sim card in your phone it might have activated without notfying you. Worth a try.

Nope, not working. The APN seemed to have registered automatically but details were different than what I found online. My phone is Samsung A5 (2017).

@sourdoughgirlWhat happens if you dial 611 on your phone?

Edit: @sourdoughgirl When you reply to a post click on the quote button to include a copy of the original post instead of using copy/paste.