topic Long distance charge may apply! in Get Support

Long distance charge may apply!

shafik_ete — Wed, 05 Jan 2022 10:53:19 GMT

Hi, I am using special offer of $25 per 30 Days which includes unlimited Canada-wide Talk. Now, when I am going to call to different province inside Canada, an announcement says Long distance charge may apply!

Why does it come?

Will I be charged for out of province call having my $25 per 30 Days active?

Re: Long distance charge may apply!

Anonymous — Mon, 15 Jul 2019 18:26:28 GMT

@shafik_ete

Add a 1 in front of your numbers. In contacts too. If your call goes through (and it should) then it's just a legacy hold-over from days of yore.

Re: Long distance charge may apply!

bravo_md — Mon, 15 Jul 2019 18:26:54 GMT

NO you will not be charged. Just forget the message ignore it.

Re: Long distance charge may apply!

will13am — Mon, 15 Jul 2019 18:38:07 GMT

@shafik_ete , as noted the long distance charges will not be applied because the plan in effect includes Canada wide long distance calling. The warning is generally given to notify customers that their add-on minutes may be debited for a call. Being a prepaid service, there will never be new charges. Only pre-purchased service will be consumed.

Re: Long distance charge may apply!

mh1983 — Mon, 15 Jul 2019 18:53:10 GMT

Understand it's confusing. But you're on prepaid, so if the call wasn't possible through your plan, the call wouldn't even go through at all.

Re: Long distance charge may apply!

stonechucker — Mon, 15 Jul 2019 19:19:10 GMT

Think back to landline calling plans. A local call can be dialled as a 10 digit number. So can a long-distance plan, and the system will convert for you (with that message each time). To stop the message put +1 in your contact list for all North American phone numbers, or manually dial 1 for any call which normally wouldn't be considered local.

Note Public Mobile doesn't have 'local' call plans, the minimum is Province Wide, which can still have actual long-distance calls.

For example a Toronto to Toronto call is Local, however, a Toronto cellphone out of province calling to Toronto is long distance. Call to a number outside of Toronto (even still in Ontario) would also be a long-distance call for most numbers in Toronto.

Re: Long distance charge may apply!

dna2016 — Tue, 16 Jul 2019 02:12:09 GMT

@shafik_ete ya this automated message is annoying, but don't worry, just let the call go through. You won't lose any money or anything. If you for example tried calling a USA number on this plan then that call will not go through at all because that plan does not offer USA calls, but the plan you're on now allows Canada Wide so once that automated message is finished, just stay on the line and don't hang-up, it'll connect you immediately afterwards, and don't worry about the "additional charges may apply" part, it technically won't apply.

I get this all the time too, I just ignore that message and let the call go through.

Re: Long distance charge may apply!

jsmyth — Fri, 01 Oct 2021 14:09:10 GMT

Is there a way to disable this ANNOYING message?

Re: Long distance charge may apply!

Dunkman — Fri, 01 Oct 2021 14:17:21 GMT

@jsmyth

@jsmyth wrote:
Is there a way to disable this ANNOYING message?

Dial 1 before the area code when dialing out. That should remove this annoying message. You can also add 1 to the phone numbers on your contact list

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Warning-Long-Distance-Charges-May-Apply/m-p/630432#M126650

Re: Long distance charge may apply!

Anonymous — Fri, 01 Oct 2021 14:18:01 GMT

@jsmyth : Yes...add a 1 in front of all your contact numbers and add it when manually dialing.

Edit: lol

Re: Long distance charge may apply!

jsmyth — Fri, 01 Oct 2021 14:19:19 GMT

thank you

Re: Long distance charge may apply!

Anonymous — Fri, 01 Oct 2021 16:10:33 GMT

@jsmyth wrote:
Is there a way to disable this ANNOYING message?

@jsmyth

at public mobile Prepaid Service No fees extra charges,

To get the obvious out of the way...you used ( +1 or 1 ) in front of the any area code,

for Example long distance, Add (+1 or 1 ) in front of the any area code,
1416xxxxxxx,
or
+1416xxxxxxx,
both is will going through your call...

Good luck and enjoy the service