topic Re: Short changed on data in Get Support

Short changed on data

Lennox — Wed, 05 Jan 2022 10:53:14 GMT

The data which was included in my old plan that was re-newed Oct. 1 was used all in the same day according to the system, therefore sending me a text that my data was used the same day as the re-newal, WTH 2Gb in less than 24hrs.

Re: Short changed on data

krazykiwi — Thu, 11 Oct 2018 03:12:24 GMT

@Lennox wrote:
The data which was included in my old plan that was re-newed Oct. 1 was used all in the same day according to the system, therefore sending me a text that my data was used the same day as the re-newal, WTH 2Gb in less than 24hrs.

So when you check now does it show you having data?

Re: Short changed on data

krazykiwi — Thu, 11 Oct 2018 03:13:38 GMT

@Lennox wrote:
The data which was included in my old plan that was re-newed Oct. 1 was used all in the same day according to the system, therefore sending me a text that my data was used the same day as the re-newal, WTH 2Gb in less than 24hrs.

2gb in 24 hrs is very easy if you are streaming movies or video's, but otherwise unlikely.

Re: Short changed on data

hairbag1 — Thu, 11 Oct 2018 03:13:47 GMT

Any date that's left over at end of billing period is lost. You start over with new bucket of data each new billing period. Use it or lose it.

Re: Short changed on data

Lennox — Thu, 11 Oct 2018 03:15:29 GMT

Changed my plan because I need the data for work in a remote location

Re: Short changed on data

Lennox — Thu, 11 Oct 2018 03:17:03 GMT

I don't stream movies, only websites for tools and building materials and facebook updates

Re: Short changed on data

krazykiwi — Thu, 11 Oct 2018 03:18:19 GMT

@Lennox wrote:
I don't stream movies, only websites for tools and building materials and facebook updates

So you didn't have data but changed on plan renewal to a plan with 2 gb data?

Re: Short changed on data

mimmo — Thu, 11 Oct 2018 03:19:22 GMT

What does your photos bed usage history show? There is a great android app called data witness pm that might be able to show more detailed usage

Re: Short changed on data

Lennox — Thu, 11 Oct 2018 03:20:36 GMT

My old plan gave me 2 Gb of data every billing period

Re: Short changed on data

Anonymous — Thu, 11 Oct 2018 03:21:14 GMT

@Lennox wrote:
Changed my plan because I need the data for work in a remote location

I think hairbag1 has it. Or at least one way of interpreting your post. You have a plan with data. You use some of it. Comes time to renew and you haven't used all of it...it resets to your original plan amount. The unused alotment is done and gone and now you have the new "bucket".

If you're saying that you renewed and THEN you lost a bunch of your new bucket then you have something.

Re: Short changed on data

krazykiwi — Thu, 11 Oct 2018 03:22:58 GMT

@Lennox wrote:
My old plan gave me 2 Gb of data every billing period

So what do you have now?

Does your payment history show the debit for whatever data plan you have now?

Re: Short changed on data

Lennox — Thu, 11 Oct 2018 03:23:23 GMT

That's exactly what I'm saying, my whole new bucket disappeared in less than 24 hrs

Re: Short changed on data

Anonymous — Thu, 11 Oct 2018 03:24:52 GMT

@mimmo wrote:
What does your photos bed usage history show? There is a great android app called data witness pm that might be able to show more detailed usage

Sorry @mimmo..."photos bed"??

Re: Short changed on data

krazykiwi — Thu, 11 Oct 2018 03:27:31 GMT

@Lennox wrote:
That's exactly what I'm saying, my whole new bucket disappeared in less than 24 hrs

So when you look at your self serve account it does not show data at all? This is normal when data has been used up.

Re: Short changed on data

Lennox — Thu, 11 Oct 2018 03:27:56 GMT

I don't know, I done a $65 deposit to my account then got the 8Gb plan so it shows I have a $15 credit

Re: Short changed on data

Anonymous — Thu, 11 Oct 2018 03:28:53 GMT

@Lennox wrote:
That's exactly what I'm saying, my whole new bucket disappeared in less than 24 hrs

Yeah I think you need to check your device usage. Something in the background.

If the provider were to do that then we'd be hearing about it. Vociferously.

Re: Short changed on data

Anonymous — Thu, 11 Oct 2018 03:31:02 GMT

@Lennox wrote:
I don't know, I done a $65 deposit to my account then got the 8Gb plan so it shows I have a $15 credit

Hold on. Chronology of events needed. First you said 2gb. Now you're saying 8gb.

What did you do and when? Then what happened when?

Re: Short changed on data

krazykiwi — Thu, 11 Oct 2018 03:31:15 GMT

@Lennox wrote:
I don't know, I done a $65 deposit to my account then got the 8Gb plan so it shows I have a $15 credit

So you are missing 2gb of your 8gb allotment?

It looks like you have the $50 plan so the $15 credit would be right if you had no other credits. autopay, friend referral, etc.

Re: Short changed on data

mimmo — Thu, 11 Oct 2018 03:31:39 GMT

@Anonymous wrote:
@mimmo wrote:
What does your photos bed usage history show? There is a great android app called data witness pm that might be able to show more detailed usage
Sorry @mimmo..."photos bed"??

Phones data usage

Re: Short changed on data

Lennox — Thu, 11 Oct 2018 03:31:52 GMT

And to get a further kick in the nards, I don't get any of the funds paid for the old plan renewal on Oct. 1 credited back to my account