topic Re: US Roaming does not work in Get Support

US Roaming does not work

oilpaint — Wed, 05 Jan 2022 10:52:53 GMT

purchased US Roaming 2 days ago and have yet to have it work. I didn't even check if it worked until I was semi-lost in a new city. What can I do? I messaged mods, my roaming is ON.

Re: US Roaming does not work

bravo_md — Mon, 15 Jul 2019 00:16:53 GMT

Not much can be done now. By the time you hear back from mods the ten days will be up.

Re: US Roaming does not work

RossN — Mon, 15 Jul 2019 00:17:53 GMT

@oilpaint In your data and add on section does it show up? some people put money in account but dont complete second step

Re: US Roaming does not work

Triguy — Mon, 15 Jul 2019 00:18:32 GMT

It is a two step process - you need to add it then purchase.

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming

Re: US Roaming does not work

hairbag1 — Mon, 15 Jul 2019 00:48:53 GMT

Log into My Account...do you see $$ in Available Funds ? If so, you've likely paid for the Roaming package but now you'll need to go back and actually select it.

Just to confirm...you did want the 10 Day US Roaming plan ..right ?

You may have to manually select ATT or T mobile to get things aworking.

Let us know how you make out.

Re: US Roaming does not work

oilpaint — Mon, 15 Jul 2019 01:00:30 GMT

hi! Yes it does show up in my self serve

Re: US Roaming does not work

hairbag1 — Mon, 15 Jul 2019 01:03:01 GMT

So you've paid for the roaming...now go back and purchase the actual package you've paid for.

Re: US Roaming does not work

oilpaint — Mon, 15 Jul 2019 01:04:19 GMT

wow, when I manually selected AT&T instead of the automatic T Mobile it started working! thankss!!

Re: US Roaming does not work

Dunkman — Mon, 15 Jul 2019 01:05:40 GMT

@oilpaint wrote:
hi! Yes it does show up in my self serve

What shows up? Available funds or the actual roaming add on?

Re: US Roaming does not work

hairbag1 — Mon, 15 Jul 2019 01:06:03 GMT

Good going !

Drive safe.