topic Re: data usage and limits in Get Support

data usage and limits

Janet — Wed, 05 Jan 2022 10:52:43 GMT

I got a notice that I have used 95% of the data included in my plan. How do I determine what payment cycle this refers to ... that is, I am assuming my data limit is per month, so how do I know when it is going to re-set for the next month?

Re: data usage and limits

Dunkman — Sun, 14 Jul 2019 21:09:57 GMT

@Janet

The payment cycle is every 30 days. Your data will reset on your next payment/renewal date, which can been seen in your self service account.

Re: data usage and limits

Janet — Sun, 14 Jul 2019 21:13:29 GMT

Thank you!

Re: data usage and limits

geopublic — Sun, 14 Jul 2019 21:30:01 GMT

@Janet wrote:
Thank you!

@Janet Dial 611 from your phone to find out your next renewal date.

Re: data usage and limits

AE_Collector — Mon, 15 Jul 2019 00:37:46 GMT

But...couldn’t it be a 90 day plan? I assume you can use your 90 days worth of data up quickly and have 60 days to wait for renewal?

Terry

Re: data usage and limits

stonechucker — Mon, 15 Jul 2019 14:33:12 GMT

@Dunkman wrote:
@Janet
The payment cycle is every 30 days. Your data will reset on your next payment/renewal date, which can been seen in your self service account.

Plan cycles are currently 30 or 90-days. @Janet, what length of plan do you have?

Re: data usage and limits

Janet — Mon, 15 Jul 2019 14:37:52 GMT

I think that's what caused my uncertainty. I'm on a 90-day plan. But if I understand correctly, the data limits pertain to 30 days regardless.

Re: data usage and limits

geopublic — Mon, 15 Jul 2019 14:41:15 GMT

@Janet wrote:
I think that's what caused my uncertainty. I'm on a 90-day plan. But if I understand correctly, the data limits pertain to 30 days regardless.

@Janet On a 90 day plan the data pertains to 90 days not 30 days.

Re: data usage and limits

Janet — Mon, 15 Jul 2019 14:52:05 GMT

OK, I guess that makes sense. I was confused by auto-text message saying payment due, unless you're on "auto Pay" (which I am). So now that I have checked properly, I see that I will be renewing my 90 days this Friday, so no worries re data running out by then. Thanks to everyone for helping to clarify this!