topic Phone Cut Off in Get Support

Phone Cut Off

Elsieosmond — Wed, 05 Jan 2022 10:52:17 GMT

Hey everyone!

My phone was cut off despite being on autopay. I don’t have an account set up so I can’t access anything online. How would I go about contacting the moderators for help?

Re: Phone Cut Off

RossN — Sat, 13 Jul 2019 20:40:05 GMT

@Elsieosmond hi you can contact a mod here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone Cut Off

bravo_md — Sat, 13 Jul 2019 20:44:08 GMT

OPEN a self serve account first, so you can see what is going on in your account. Maybe we can help you first, before calling the Mod Team.

Re: Phone Cut Off

geopublic — Sat, 13 Jul 2019 20:48:47 GMT

@Elsieosmond wrote:
Hey everyone!

My phone was cut off despite being on autopay. I don’t have an account set up so I can’t access anything online. How would I go about contacting the moderators for help?

@Elsieosmond Can you check your status using *611. Is your renewal date by any chance today? Once you get it going again click here to register your selfserve account.

Re: Phone Cut Off

stonechucker — Mon, 15 Jul 2019 18:06:10 GMT

Unless I'm mistaken, *611 dosesn't work when the plan is suspended/expired. Also, you can not open a self-serve account without receiving a text message, therefore not possible until contacting the Moderator_Team.

If I am mistaken, please correct me. I've never been in an expired status in 3 years.

Re: Phone Cut Off

Anonymous — Mon, 15 Jul 2019 18:23:48 GMT

@stonechucker wrote:
Unless I'm mistaken, *611 dosesn't work when the plan is suspended/expired. Also, you can not open a self-serve account without receiving a text message, therefore not possible until contacting the Moderator_Team.

If I am mistaken, please correct me. I've never been in an expired status in 3 years.

Calling 611 while suspended but before deactivation will immediately ask for money. You can still get to the rest of the IVR without paying.

I had a testing account not long ago that I let suspend for lack of payment. So that's why I know.

Re: Phone Cut Off

enponik5 — Fri, 19 Jul 2019 11:03:17 GMT

Phone cutoff