topic Payment PIN not accepted for activation in Get Support

Payment PIN not accepted for activation

tcrysler — Wed, 05 Jan 2022 10:52:14 GMT

I am setting up a new account, and am at the payment page. i enter the PIN from the voucher and set the payment to be don't use credit card, and it keeps telling me Payment PIN required when i hit activate. How can i fix this and finally do my activation?

Re: Payment PIN not accepted for activation

bravo_md — Sat, 13 Jul 2019 20:00:22 GMT

The payment pin to enter is on your reciept for voucher. Did you use that number to enter in?

Re: Payment PIN not accepted for activation

mimmo — Sat, 13 Jul 2019 20:02:23 GMT

The number should be about 16 numbers in length

Re: Payment PIN not accepted for activation

tcrysler — Sat, 13 Jul 2019 20:08:05 GMT

Yes i entered the number that is called PIN from the receipt. it is 12 digits long.

Re: Payment PIN not accepted for activation

bravo_md — Sat, 13 Jul 2019 20:19:45 GMT

Try to enter it in thru your phone using *611. TRY THAT. Or start over using chrome in incognito mode, but clear the cache first.

Re: Payment PIN not accepted for activation

Jackhyf63 — Sat, 13 Jul 2019 20:20:14 GMT

@tcrysler . It eventually worked, perhaps 24 hours later. At the time, I think that someone had said some systems (retailers) vouchers take a while to be activated. if its still giving you problems you need msg the Moderator.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment PIN not accepted for activation

tcrysler — Sat, 13 Jul 2019 20:27:44 GMT

i phoned the grocery store to ask that and they said they update it almost immediately so it isn't that. since my phone is not yet activated, i don't think i can do it through *611. i am doing the very first 5 or so activation pages. i will try the moderator.

Re: Payment PIN not accepted for activation

renelleperron — Sat, 02 Nov 2019 22:09:08 GMT

yes it still doesen t work

Re: Payment PIN not accepted for activation

renelleperron — Sat, 02 Nov 2019 22:10:09 GMT

no it s 12 numbers long