topic Re: cant login to pay bill in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-login-to-pay-bill/m-p/284555#M234735 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/50831">@askhanthan</a>&nbsp;wrote:<BR /><P>my cell service shutoff because of an unpaid bill. i cannot login to fix it because i do not know my password. the forgot password isnt working, can someone help?</P></BLOCKQUOTE><P>You will have to send the moderators a private message and unfortunately their response time is around 2 days currently. &nbsp;</P><DIV>To send a private message to a moderator <A title="Click here!" href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"><FONT color="#0000ff"><U>click this link</U></FONT></A>.&nbsp; In your message please include:</DIV><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - PM Phone Number</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - 4 digit PIN (or at least 3 of the following to verify your identity)</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - account number</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - date of birth</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - complete address listed on account with postal code</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - email address on account</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - most commonly called numbers</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - alternate number listed on the account</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - last payment date and amount</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - last 4 digits of the credit card</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -Detailed explanation</P><P>Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)</P><DIV><A title="Click here!" href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759" target="_blank"><FONT color="#0000ff"><U>More info on moderators</U></FONT></A></DIV> Mon, 08 Oct 2018 19:41:55 GMT ShawnC13 2018-10-08T19:41:55Z cant login to pay bill https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-login-to-pay-bill/m-p/284554#M234734 <P>my cell service shutoff because of an unpaid bill. i cannot login to fix it because i do not know my password. the forgot password isnt working, can someone help?</P> Wed, 05 Jan 2022 10:52:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-login-to-pay-bill/m-p/284554#M234734 askhanthan 2022-01-05T10:52:13Z Re: cant login to pay bill https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-login-to-pay-bill/m-p/284555#M234735 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/50831">@askhanthan</a>&nbsp;wrote:<BR /><P>my cell service shutoff because of an unpaid bill. i cannot login to fix it because i do not know my password. the forgot password isnt working, can someone help?</P></BLOCKQUOTE><P>You will have to send the moderators a private message and unfortunately their response time is around 2 days currently. &nbsp;</P><DIV>To send a private message to a moderator <A title="Click here!" href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"><FONT color="#0000ff"><U>click this link</U></FONT></A>.&nbsp; In your message please include:</DIV><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - PM Phone Number</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - 4 digit PIN (or at least 3 of the following to verify your identity)</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - account number</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - date of birth</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - complete address listed on account with postal code</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - email address on account</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - most commonly called numbers</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - alternate number listed on the account</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - last payment date and amount</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - last 4 digits of the credit card</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -Detailed explanation</P><P>Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)</P><DIV><A title="Click here!" href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759" target="_blank"><FONT color="#0000ff"><U>More info on moderators</U></FONT></A></DIV> Mon, 08 Oct 2018 19:41:55 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-login-to-pay-bill/m-p/284555#M234735 ShawnC13 2018-10-08T19:41:55Z Re: cant login to pay bill https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-login-to-pay-bill/m-p/284556#M234736 Mon, 08 Oct 2018 19:47:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-login-to-pay-bill/m-p/284556#M234736 popping 2018-10-08T19:47:40Z Re: cant login to pay bill https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-login-to-pay-bill/m-p/284558#M234737 <P>Can you access your account by calling 611?&nbsp; If yes then you can top up using a voucher. If you need they can be bought online from recharge.com</P> Mon, 08 Oct 2018 19:54:53 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cant-login-to-pay-bill/m-p/284558#M234737 mimmo 2018-10-08T19:54:53Z