topic Re: how to find security question and answer in Get Support

how to find security question and answer

Mumtaz — Tue, 04 Jan 2022 17:41:47 GMT

Re: how to find security question and answer

Charanth182 — Sat, 08 Aug 2015 03:10:15 GMT

Retrieving personal information can't be done here (those of us on the forum are users like you and can't access your account) Since you are asking about your security question i'm assuming that you can't access your account and dont' remember what you put as your security question and therefore can't even reset your password. Does that sum it up?

If that's the case click the link here to contact PM directly and go through the following options:

My Account -> Passwords -> I need to reset my Pin -> Email Us

PM should get back to you in 24-48 hours.

Re: how to find security question and answer

reigalg — Mon, 05 Nov 2018 00:16:12 GMT

Need help. Trying to login to my account and forgot password as well as security questions and answer.

Re: how to find security question and answer

Dunkman — Mon, 05 Nov 2018 00:21:54 GMT

@reigalg

You will need to contact moderator, but expect 2-3 day wait unfortunately....

send a private message to moderator through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Include your phone number, account number and PIN.

Re: how to find security question and answer

mimmo — Mon, 05 Nov 2018 00:22:59 GMT

@reigalg you will need to contact mods

Expect a 72+ hour reply time.

If you just need to add funds buy a voucher from recharge.com and dual 611 to top up

Also it usually best to start your own thread not add onto an old one

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages