topic Re: $10 ready-made plan expiring July 16 in Get Support

sim not working

Abramo — Wed, 05 Jan 2022 10:51:51 GMT

Ok. Not a good start so far. You mailed me a SIM that doesn't work. No, I'm not coming from any other phone company. The phone I have is compatable. I tried the Help pages but the phrase 'sim doesn't work', after clicking search gets me a blank page. I come here and I still don't have a clue how to post a new question, hence the 'reply' to you. PLs send another sim.

edit moved by mimmo

Re: $10 ready-made plan expiring July 16

RossN — Sat, 13 Jul 2019 14:34:23 GMT

@Abramo sorry to hear of your problem did you complete the sign up and pay for service does your account say active?

Re: sim not working

Alex888 — Sat, 13 Jul 2019 14:41:21 GMT

@Abramo Try using the Chrome browser in incognito mode, it usually gets fewer errors. What do you mean by the SIM doesn't work? Is the phone not registering it? Have you registered the SIM number or is that not working?

Re: sim not working

Bradnviolet — Sat, 13 Jul 2019 15:36:55 GMT

I found that even though the site says compatible some phones actually aren’t. I have a iPhone 4 on public no problem but couldn’t put my galaxy 3 on even though site says compatible. Not sure if that helps. I had to go into a Walmart mobile booth to find that out.

Re: sim not working

CellGirl — Sat, 13 Jul 2019 15:52:26 GMT

@Abramo

Hello. What steps have you followed, once you received the sim?

Re: sim not working

geopublic — Sat, 13 Jul 2019 15:57:29 GMT

@Abramo wrote:
Ok. Not a good start so far. You mailed me a SIM that doesn't work. No, I'm not coming from any other phone company. The phone I have is compatable. I tried the Help pages but the phrase 'sim doesn't work', after clicking search gets me a blank page. I come here and I still don't have a clue how to post a new question, hence the 'reply' to you. PLs send another sim.

edit moved by mimmo

@Abramo Can you provide a little more detail? Is the problem that the card won't activate via the online website or that after completing the activation and inserting the card into your phone it won't connect to the PM network?

Re: sim not working

XionBunny — Sat, 13 Jul 2019 16:30:23 GMT

The first rule of thumb is to always list the steps you have done, the more information the better.