topic Re: 500MB bonus in Get Support

500MB bonus

Benni — Wed, 05 Jan 2022 10:51:44 GMT

How does the 500MB bonus get applied to my account?

I signed up for 1GB data with the bonus of 500MB for autopay. However, I get cut off at 1GB and never received the 500MB for being on autopay. What do I need to do?

Re: 500MB bonus

bravo_md — Sat, 13 Jul 2019 01:21:59 GMT

Contact the Mod_Team with a private message.

Re: 500MB bonus

GinYVR — Sat, 13 Jul 2019 01:17:28 GMT

@BenniI assume you are on the $35 plan.. can you post the first page when you log into your selfserve account? 500MB should be a seperate item than the 1GB data bucket.

Re: 500MB bonus

Benni — Sat, 13 Jul 2019 01:19:33 GMT

Yes, the $35 plan.

Re: 500MB bonus

kselmak — Sat, 13 Jul 2019 01:28:54 GMT

Please assure that autopay is on and if it is then please contact the moderators

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 500MB bonus

LovesToPM — Sat, 13 Jul 2019 01:29:30 GMT

@Benni

When you logon to Self-serve landing page, does it confirm that you are registered for AutoPay?

Can you show us simlar screen print as here?

What do you see under My Data & Add-Ons? It should show you how much data you've used so far (see "xxxx") and how much total you have in your plan.

If you do not see the data line, it means you've used it all up for this month.