topic Re: account in Get Support

account

lanferman — Wed, 05 Jan 2022 10:51:41 GMT

I am locked out of my account...How do I reset my password?

Re: account

geopublic — Sat, 13 Jul 2019 00:24:33 GMT

@lanferman wrote:
I am locked out of my account...How do I reset my password?

@lanferman Click here.

Re: account

bravo_md — Sat, 13 Jul 2019 00:25:01 GMT

Contact the Mod_Team

Re: account

CellGirl — Sat, 13 Jul 2019 00:25:43 GMT

@lanferman

on self serve login page, hit "forgot password"

Re: account

RossN — Sat, 13 Jul 2019 00:27:46 GMT

@lanferman i have you set up a self serve account? it is different than your initial sign up

Re: account

computergeek541 — Sat, 13 Jul 2019 04:43:01 GMT

@bravo_md wrote:
Contact the Mod_Team

Mod_Team is not username for the Moderators. It is Moderator_Team.

In addiion, at this point, I see no reason for the member to contact moderators without first trying to automated process. The member has not yet provided any other information about the situation. In the end, contacting Moderator_Team might be necessary, but at this point, the suggestion is premature.

Re: account

will13am — Sat, 13 Jul 2019 12:33:28 GMT

@computergeek541 wrote:
@bravo_md wrote:
Contact the Mod_Team
Mod_Team is not username for the Moderators. It is Moderator_Team.

In addiion, at this point, I see no reason for the member to contact moderators without first trying to automated process. The member has not yet provided any other information about the situation. In the end, contacting Moderator_Team might be necessary, but at this point, the suggestion is premature.

Some people prefer the up to 48 hour solution over the 10 minute one.

Re: account

ChuckYeah — Sat, 13 Jul 2019 12:38:11 GMT

I could see how that could be the case for some. It does create more work for the Moderators who are quite busy, yes, but not all of us have the time, the patience and the knowledge to do this ourselves. Present company excluded of course.

Re: account

CellGirl — Sat, 13 Jul 2019 12:40:10 GMT

@will13am

heeheehee