topic Re: Credit Card Expiry Date Change, Forgot Password not working, help please in Get Support

Credit Card Expiry Date Change, Forgot Password not working, help please

jlg — Wed, 05 Jan 2022 10:51:39 GMT

Hi Community,

So my grandparents signed up for a $10 Public Mobile plan and their cc expiry date has changed, their password they wrote down doesnt seem to work, doing a Forgot your password multiple times now and still no email. Would appreciate if a moderator could message me I can supply their account email so you can look into why the forgot password is not working.

Thanks!

Re: Credit Card Expiry Date Change, Forgot Password not working, help please

Dunkman — Sat, 06 Oct 2018 20:00:25 GMT

@jlg

It looks like that the password reset function is broken again. You will need to private message the moderator. Expect 1-2 day wait unfortunately

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: Credit Card Expiry Date Change, Forgot Password not working, help please

mimmo — Sat, 06 Oct 2018 21:23:07 GMT

If it is urgent you could have the pay by calling 611 and using a voucher bought online from recharge.com

Re: Credit Card Expiry Date Change, Forgot Password not working, help please

jlg — Sat, 06 Oct 2018 22:05:51 GMT

Is there a way to just update your credit card expiry date from calling *611, their account was suspended due to non payment they would like to have cellphone service working asap. Thanks

Re: Credit Card Expiry Date Change, Forgot Password not working, help please

Anonymous — Sat, 06 Oct 2018 22:14:36 GMT

@jlg, Pretty sure you cannot change CC information via *611. You can make a payment using existing CC from the *611 service though.

Re: Credit Card Expiry Date Change, Forgot Password not working, help please

jlg — Sat, 06 Oct 2018 22:22:44 GMT

Very annoying situation, apparently many of the companies set to charge their cc monthly don't need new expiry dates but if they do will warn you in advance so they are very upset right now their service was suspended without being notified. To make things worse they try to login to their account with the password they wrote down and it says its invalid, then have tried forgotten password multiple times now without a reply so they have no service.

Re: Credit Card Expiry Date Change, Forgot Password not working, help please

mimmo — Sat, 06 Oct 2018 22:28:30 GMT

@jlg easiest is as mentioned above buy vouchers online @ recharge.com and top up via 611.

Vouchers can also be bought at some stores and gas stations.

The only other option is to co tact mods and wait 48-72 hours