topic Re: Unable to call out or receive calls in Get Support

Unable to call out or receive calls

fadednowback — Wed, 05 Jan 2022 10:51:22 GMT

Hello there,

I recently reactivated my SIM card after being suspended for awhile, I changed to a new number as well, but it's not working, I'm unable to call out or receive calls, I PM'd the Moderator TEAM yesterday and nothing.

Any help is much appreciated, thanks.

Re: Unable to call out or receive calls

Blackbox — Fri, 05 Oct 2018 16:54:02 GMT

Just got the same problem on the BELL network in the province of Québec. My phone stopped working today...

Re: Unable to call out or receive calls

fadednowback — Fri, 05 Oct 2018 16:57:00 GMT

Do I just wait for the Moderator Team to reply to me after I PM them?

I just sit back get my popcorn and wait?

Re: Unable to call out or receive calls

hairbag1 — Fri, 05 Oct 2018 16:57:41 GMT

It not unusal to experience wait times of up to 48hrs or longer. Good luck.

Re: Unable to call out or receive calls

Blackbox — Fri, 05 Oct 2018 16:59:25 GMT

My account is paid and was suppose to be good for a while still on this monthly fee. I see no reasons why my phone should stop working...

Re: Unable to call out or receive calls

fadednowback — Fri, 05 Oct 2018 17:02:37 GMT

Why pay for something that doesn't work?

I pay for something that gives me 30-days of service. It's eating into my 30 days...

Re: Unable to call out or receive calls

hairbag1 — Fri, 05 Oct 2018 17:05:57 GMT

It might be that the sim is nfg after a plan has suspended. You might need a new sim. See what mods have to say first.

Re: Unable to call out or receive calls

fadednowback — Fri, 05 Oct 2018 17:09:44 GMT

I PM the Mod yesterday, so far, no reply whatsoever.

When I make a call, it tells me, 'Sorry, we cannot complete the day, you do not have an active long-distance plan.....'. I'm making a local call. I don't know what the problem is.

Re: Unable to call out or receive calls

hairbag1 — Fri, 05 Oct 2018 17:12:17 GMT

Try dialing 1 before area code and number ?

Re: Unable to call out or receive calls

Anonymous — Fri, 05 Oct 2018 17:15:47 GMT

@Blackbox, If your self serve shows that your account is still active, then your phone should still be working. If it is not, thhen there is either a problem at the phone level, or at the account level. Any chance you can try your SIM in another unlocked (or locked to Telus or Koodo) phone. If that still doesn't work, then it would be an account problem, for which you would need moderator assistance.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Edit: Sorry, are you with BELL? If not, why are you on the BELL network. Your phone should be connected to the Telus/Koodo/PM network. Check your phone settings...

Re: Unable to call out or receive calls

fadednowback — Fri, 05 Oct 2018 17:14:34 GMT

Tried that, same result, same voice message that I'm getting.

Re: Unable to call out or receive calls

fadednowback — Fri, 05 Oct 2018 17:16:08 GMT

I've tried all that and it still doesn't work. I've never had this never issue before. I've already PM the Moderator Team at the link you provided YESTERDAY,. It's been over 24 hours and no response. I've been extremely patient.

Re: Unable to call out or receive calls

hairbag1 — Fri, 05 Oct 2018 17:17:28 GMT

Looks like you're going to have to wait for a reply from the mods unless someone has a better idea. I know that sux.

Re: Unable to call out or receive calls

Anonymous — Fri, 05 Oct 2018 17:17:32 GMT

@fadednowback, as mentioned by @hairbag1, wait time of up to 48 hrs are not unusual right now.

Re: Unable to call out or receive calls

fadednowback — Fri, 05 Oct 2018 17:18:38 GMT

If I do not get a reply within 48 hours, then what? As a consumer, I can't just keep waiting. I'm sure you need a working phone as much as the person next to you.

Re: Unable to call out or receive calls

Blackbox — Fri, 05 Oct 2018 17:22:58 GMT

Thanks. Interesting, its working now... No idea what happenned. All good now. Thanks.

Re: Unable to call out or receive calls

hairbag1 — Fri, 05 Oct 2018 17:25:33 GMT

How long has your acct been suspended ?

Re: Unable to call out or receive calls

stonechucker — Fri, 05 Oct 2018 17:29:29 GMT

@fadednowback, okay, instead of just asking when the moderators will reply, how about telling the community a bit more about the circumstances you're experiencing so that we can assist you if we can?

What is the specific plan you've purchased? Did you pick a premade plan, or a build your own? Are you expecting a voice, text, and data package, or only certain parts? Are any of the 3 services working fully, partially, or not at all?

The more info you provide, the better we can assist.

Re: Unable to call out or receive calls

fadednowback — Fri, 05 Oct 2018 17:39:28 GMT

Yes, prepaid, already paid, 30-day unlimited provincial calling in Quebec, not the build your own plan, one of the choices already there.

I'm just expecting to receive and make calls, both are not working. No text, no data, as I do not need data and text.

Re: Unable to call out or receive calls

fadednowback — Fri, 05 Oct 2018 17:41:58 GMT

When I login to my account, the status is ACTIVE. At this point, I'd be willing to pay more to get this working.