topic Re: how long does it take to port a cell phone number? in Get Support

how long does it take to port a cell phone number? (my 2 years old none active cell number)

fonzy35 — Wed, 05 Jan 2022 10:51:15 GMT

how long does it take to port a cell phone number?

it's been 30 minutes just about.

i can call and text out, but not received.

Edited Added: my 2 years old none active cell number

tia

Re: how long does it take to port a cell phone number?

hairbag1 — Fri, 05 Oct 2018 04:51:40 GMT

It can vary from 15mins to a few hours...if all goes well.

Re: how long does it take to port a cell phone number?

Dunkman — Fri, 05 Oct 2018 05:09:48 GMT

@fonzy35

For most mobile lines, within a couple of hours. If landline or VOIP line, can be several days.

You can continue to use your old service/SIM until the port is complete. You may need to re-start your phone when the port is complete.

Re: how long does it take to port a cell phone number?

tim5681 — Fri, 05 Oct 2018 05:24:48 GMT

i did that before ,need half hour

Re: how long does it take to port a cell phone number?

mcs11 — Fri, 05 Oct 2018 05:50:05 GMT

Just ported my number a few days ago. It took just under an hour.

Re: how long does it take to port a cell phone number?

daredogg — Fri, 05 Oct 2018 09:17:06 GMT

@fonzy35 It all depends on who you're porting the number from. What carrier did you port the number from? My guess is it'll be completed by morning.

Re: how long does it take to port a cell phone number?

emilyL — Fri, 05 Oct 2018 09:53:25 GMT

I ported my number from Speakout (7/11) a few months ago and it took less than 30 minutes.

Re: how long does it take to port a cell phone number?

Dunkgirl — Fri, 05 Oct 2018 10:09:36 GMT

@fonzy35 wrote:
how long does it take to port a cell phone number?
it's been 30 minutes just about.
i can call and text out, but not received.

tia

Hey @fonzy35 and welcome to public mobile 🙂

It usually takes a couple hours for everthing to work on a normal cell port. While this may resolve itself this morning after rebooting the phone again there may have also been a "partially" completed port. If it's still not working this morning I would send a message to the mods asap to have them take a look. Especially because of the current wait times you want to get your name in now as its been taking 48-72 hours to get a response!

Click this to send them a message Please include in the private message your phone number, name, your account number and PIN code with as much detail as possible to prevent the need for more contact so they can solve the issue right away.

Community moderators are available from Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT) and strive to answer within the hour, but in peak periods could be up to 72 hours. Please be patient

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Re: how long does it take to port a cell phone number?

fonzy35 — Fri, 05 Oct 2018 12:05:32 GMT

Thanks for all the answeres guys.

Not sure if it will work, i'm trying it on a second PM account.

It's my 2 years old phone number from Vigine mobile that was lost in a Vitrual Bin(that they told me). It was lost in Virtual Bin because it wasn't port to Bell before opening an account with Bell home phone number. So i try having that phone number back with PM..

Probably won't work, but i can call and text from it, and the number is change in my PM account and on my sim card after rebooting my cell..

That account is not urgent at the moment, i let it time to work for a couple day if it get 100% port over.

Tia

Re: how long does it take to port a cell phone number?

will13am — Fri, 05 Oct 2018 12:36:26 GMT

@fonzy35 wrote:
Thanks for all the answeres guys.
Not sure if it will work, i'm trying it on a second PM account.
It's my 2 years old phone number from Vigine mobile that was lost in a Vitrual Bin(that they told me). It was lost in Virtual Bin because it wasn't port to Bell before opening an account with Bell home phone number. So i try having that phone number back with PM..
Probably won't work, but i can call and text from it, and the number is change in my PM account and on my sim card after rebooting my cell..
That account is not urgent at the moment, i let it time to work for a couple day if it get 100% port over.

Tia

In order to be eligible for a number port, the number needs to be resident in an active account. What you describe seems rather sketchy. It probably won't port.

Re: how long does it take to port a cell phone number?

MoreYummy — Fri, 05 Oct 2018 12:44:27 GMT

So it is still not ported yet?

Re: how long does it take to port a cell phone number?

fonzy35 — Fri, 05 Oct 2018 12:57:58 GMT

@MoreYummy wrote:
So it is still not ported yet?

I think the previous poster might be right on this one..

[quote]"In order to be eligible for a number port, the number needs to be resident in an active account. What you describe seems rather sketchy. It probably won't port. "[/quote]

We'll see in a few days..

Re: how long does it take to port a cell phone number?

will13am — Fri, 05 Oct 2018 13:27:00 GMT

@fonzy35 wrote:
@MoreYummy wrote:
So it is still not ported yet?
I think the previous poster might be right on this one..
[quote]"In order to be eligible for a number port, the number needs to be resident in an active account. What you describe seems rather sketchy. It probably won't port. "[/quote]

We'll see in a few days..

Are you able to use the number you are trying to port? Can you make a call from it using your old service? If not, you can wait a few weeks, nothing will happen. The only reason why there is a lead time for the porting is that the various computer systems at the carriers which keep track of the phone number database syncs from time to time. A number port within the Telus family is instantaneous because there is no inter carrier exchange of information.

Re: how long does it take to port a cell phone number?

fonzy35 — Fri, 05 Oct 2018 13:47:01 GMT

@will13am wrote:
@fonzy35 wrote:
@MoreYummy wrote:
So it is still not ported yet?
I think the previous poster might be right on this one..
[quote]"In order to be eligible for a number port, the number needs to be resident in an active account. What you describe seems rather sketchy. It probably won't port. "[/quote]

We'll see in a few days..

Are you able to use the number you are trying to port?

ok from my working sim first account, i try to call the second sim waiting port, no can do, but i can text.

i remove the working sim, and put the second account sim waiting port, and a message was waiting for me, no missing call . then i call out and its working on the second sim..

then a message came in

"Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks."

Re: how long does it take to port a cell phone number? (my 2 years old none active cell number)

_parth23 — Fri, 05 Oct 2018 23:00:46 GMT

Usually when porting a number it shouldn’t take long, but there is no need to worry you should be up in 24 hours, if you still have problems try get a hold of a mod and they will assist you on when steps you will need to take.

Re: how long does it take to port a cell phone number? (my 2 years old none active cell number)

Wonder_why — Sun, 07 Oct 2018 18:48:32 GMT

@fonzy35 wrote:
how long does it take to port a cell phone number?
it's been 30 minutes just about.
i can call and text out, but not received.

Edited Added: my 2 years old none active cell number

tia

None Active #, No, your old # gone back to Provider's for recycle, someone will have it

Re: how long does it take to port a cell phone number? (my 2 years old none active cell number)

Jarvar — Sun, 07 Oct 2018 19:21:08 GMT

Welcome to Public Mobile @fonzy35 I think a worker at WoW Mobile told me it could take 24 hours. However in most instances the port is complete withing 2 hours. Mine took almost two hours. I was told to wait until I lost all service on my previous carrier before removing the SIM and then insert the new activated SIM card from Public Mobile. That was the best way to find out that the service was switched over. I later received text messages from Public Mobile several more hours later that the port was complete. I think that was more of a courtesy then when the actual port was complete though.

I hope that gives you a time frame of what you can expect.

Just for your own information. If later on you can call and text out, but not receive, you may need to contact the Moderator team for an issue with the porting.

When I ported another family member's number over, they could call out and receive texts and use data, but could not receive any calls. When I messaged the moderators, they informed me it was a failed port and needed to be resubmitted. After they did that everything worked.

So if it doesn't work within the allotted time frame, there is no harm in reaching out to the moderator team.

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Re: how long does it take to port a cell phone number? (my 2 years old none active cell number)

stonechucker — Sun, 07 Oct 2018 20:02:30 GMT

A good attempt to help @Jarvar, but by the admission of the OP, the number was not active (at least for the OP that is) as it was last used 2 years ago.

As already pointed out, the number is most likely already assigned to a new user from the previous provider.

Re: how long does it take to port a cell phone number? (my 2 years old none active cell number)

fonzy35 — Sun, 07 Oct 2018 21:17:27 GMT

@stonechucker wrote:
A good attempt to help @Jarvar, but by the admission of the OP, the number was not active (at least for the OP that is) as it was last used 2 years ago.

As already pointed out, the number is most likely already assigned to a new user from the previous provider.

No my old virgin cell number, no one got it when i call it, its floating somewhere in the virtual recycle bin

Re: how long does it take to port a cell phone number? (my 2 years old none active cell number)

fonzy35 — Sun, 07 Oct 2018 21:21:08 GMT

thanks man, i contacted the mod about my virgin port not working, it he said its because my old cell number was not actif anymore on my virgin account, so they're going to gave me another cell number