topic Data not working in Get Support

Data not working

DonB — Wed, 05 Jan 2022 10:51:03 GMT

My wife has an LG X Power phone which worked fine on a Telus plan. On Public Mobile, data does not work, although texting and phone calls work fine. Photos cannot be sent during texting as the data is not functional. I have reset the network, checked the APN against the recommended settings, set the network to GSM/WCDMA/LTE auto, reported the phone as lost/stolen, then restored service and restarted the phone after each of the steps. So far no data but the other functions continue to work. I have not done a full factory reset or a SIM card swap with another phone. Have I missed anything obvious? Is a full reset likely to bring a solution?

Re: Data not working

ShawnC13 — Fri, 12 Jul 2019 16:31:39 GMT

@DonB wrote:
My wife has an LG X Power phone which worked fine on a Telus plan. On Public Mobile, data does not work, although texting and phone calls work fine. Photos cannot be sent during texting as the data is not functional. I have reset the network, checked the APN against the recommended settings, set the network to GSM/WCDMA/LTE auto, reported the phone as lost/stolen, then restored service and restarted the phone after each of the steps. So far no data but the other functions continue to work. I have not done a full factory reset or a SIM card swap with another phone. Have I missed anything obvious? Is a full reset likely to bring a solution?

Just adding some other things verified network data is turned on, checked the plan page in the selfserve to make sure the account shows data in the plan(to make sure the correct plan was provisioned to the sim) Other than that it has been known that LG's could require a factory reset

Re: Data not working

RossN — Fri, 12 Jul 2019 16:28:34 GMT

@DonB I found this in the help section hope it works for you he also came from telus

Final Update:

It's official. I did a factory reset and now I have data.

If you have an LG G5. It may be the only way to get data working.

Re: Data not working

Triguy — Fri, 12 Jul 2019 16:29:22 GMT

Did you check in the self serve account under data and add-ons to make sure an amount is showing. If no amount is appearing the all the data has been used. Try swapping the sim and if it works then it is probably a phone issue then do the factory reset.

Re: Data not working

DonB — Fri, 12 Jul 2019 16:32:31 GMT

Yes, I have confirmed that there is data in the account, and it shows as active, but 0 usage. This account has been active for a little under a month, but have not been successful in getting data started.

Re: Data not working

RossN — Fri, 12 Jul 2019 16:35:16 GMT

@DonB wow you should have mentioned it earlier I am sure someone could have got you up and running

Re: Data not working

GinYVR — Fri, 12 Jul 2019 19:15:26 GMT

@DonBAre you able to send MMS ie text with pictures? If so then your APN is working fine.. if not double check for typos.