topic Re: confused in Get Support

confused

farrellm1 — Wed, 05 Jan 2022 10:51:00 GMT

difficulty setting up an account to access my account number to transfer to another provider

Re: confused

stonechucker — Fri, 12 Jul 2019 15:39:26 GMT

@farrellm1 wrote:
difficulty setting up an account to access my account number to transfer to another provider

What's the issue you're having? Failure to log in, forget password? Do you have a self-service account?

Re: confused

RobertQc — Fri, 12 Jul 2019 15:39:46 GMT

@farrellm1 wrote:
difficulty setting up an account to access my account number to transfer to another provider

@farrellm1 You want to transfer your public mobile phone number to another provider? Do you not have a self serve? Is the line active? Who set it up? Did you forget your password? Can you login here? https://selfserve.publicmobile.ca/ if not, try the password reset, if you don't have an account but have a number try to set one up here https://selfserve.publicmobile.ca/self-registration/

Re: confused

farrellm1 — Fri, 12 Jul 2019 15:40:53 GMT

indicated my phone number is invalid or I have set up an account already...

Re: confused

RossN — Fri, 12 Jul 2019 15:42:23 GMT

@farrellm1 hi did you set up a self serve account alot of people don't and then they need it later

Re: confused

farrellm1 — Fri, 12 Jul 2019 15:41:59 GMT

I was not aware of a self serve account until now

Re: confused

farrellm1 — Fri, 12 Jul 2019 15:43:01 GMT

I did all off the above suggestions but to no avail

Re: confused

stonechucker — Fri, 12 Jul 2019 15:43:30 GMT

@farrellm1 wrote:
I was not aware of a self serve account until now

Ah.. go to activate.publicmobile.ca

You will need to register, activate with a code sent to you by SMS

Re: confused

stonechucker — Fri, 12 Jul 2019 15:44:29 GMT

Are you bringing a phone number here, or sending it somewhere else?

Re: confused

popping — Fri, 12 Jul 2019 15:56:33 GMT

@farrellm1 wrote:
I was not aware of a self serve account until now

Use this link to create your self-serve account. It will send you a 6 digits code to create your self-serve account.

https://selfserve.publicmobile.ca/self-registration/

Re: confused

farrellm1 — Fri, 12 Jul 2019 15:57:31 GMT

I want the 6-digit code via email instead of phone...how do i do that?

@popping wrote:
@farrellm1 wrote:
I was not aware of a self serve account until now
Use this link to create your self-serve account. It will send you a 6 digits code to create your self-serve account.
https://selfserve.publicmobile.ca/self-registration/

Re: confused

mimmo — Fri, 12 Jul 2019 16:00:47 GMT

not possible. the 6 digit code is to ensure the number you are creatinng the account for is your own.

@farrellm1did you join PM at a store or did it yourself online?

Re: confused

stonechucker — Fri, 12 Jul 2019 17:31:39 GMT

@farrellm1 wrote:
I want the 6-digit code via email instead of phone...how do i do that?
@popping wrote:
@farrellm1 wrote:
I was not aware of a self serve account until now
Use this link to create your self-serve account. It will send you a 6 digits code to create your self-serve account.
https://selfserve.publicmobile.ca/self-registration/

That's not an option. It's only delivered by SMS. Where is your phone number now? At Public Mobile, or somewhere else?

Re: confused

farrellm1 — Fri, 12 Jul 2019 18:20:22 GMT

At Public mobile but when I try to enter my number it said the number not valid

Re: confused

farrellm1 — Fri, 12 Jul 2019 18:27:51 GMT

I purchase it from Walmart