topic refund for a payment duplication ? in Get Support

refund for a payment duplication ?

nhanania — Wed, 05 Jan 2022 10:50:52 GMT

I would like to know how to get a refund for an accidental duplication of a payment?

I accidentally paid twice for a month of August. Towards the end of August I switched to Koodo. Since i am no longer a public mobile user and the duplicated payment will not be used for the month of September I would like to have a refund .

thank you

Re: refund for a payment duplication ?

will13am — Wed, 03 Oct 2018 17:33:19 GMT

@nhanania, this one may be a tough one to deal with. I have seen some customers transfer funds to other accounts that are staying with this service. Generally, this is a prepaid service that offers no refunds. Funds in the account is lost when account is closed. You could try to reach out to the moderator team and see what they can do for you. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: refund for a payment duplication ?

krazykiwi — Wed, 03 Oct 2018 17:33:16 GMT

@nhanania wrote:
I would like to know how to get a refund for an accidental duplication of a payment?
I accidentally paid twice for a month of August. Towards the end of August I switched to Koodo. Since i am no longer a public mobile user and the duplicated payment will not be used for the month of September I would like to have a refund .

thank you

Unfortunately this is a prepaid service and like all prepaid celluar service refunds are not given out. If you were staying with PM it would be a credit for your next billed. I gussing you took the promotion with the $180 credit with Koodo. This is to cover any lost with leaving PM.

Re: refund for a payment duplication ?

krazykiwi — Wed, 03 Oct 2018 17:37:33 GMT

@will13am wrote:
@nhanania, this one may be a tough one to deal with. I have seen some customers transfer funds to other accounts that are staying with this service. Generally, this is a prepaid service that offers no refunds. Funds in the account is lost when account is closed. You could try to reach out to the moderator team and see what they can do for you. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Will!