topic Re: Not able to create a self serve account in Get Support

Not able to create a self serve account

ApBh — Wed, 05 Jan 2022 10:50:51 GMT

Hello,

Thank you for reading.

I currently am with Chatr. I wish to port my number to Public mobile. I bought a Public Mobile Sim. Next, I tried to create a Self Serve Account. The self serve website tells me that my number is already registered and I should log in. I tried logging in using my regular email id (the same one that I used to buy the sim online) and the self serve portal doesnt seem to recognize this email. I tried another id and that too isnt seemingly registered. I cannot now create an account on self serve though my Chatr number ( current service provider ) is registered on the Public Mobile wesbite. Is there a way out ? Thanks

Re: Not able to create a self serve account

mh1983 — Fri, 12 Jul 2019 14:14:43 GMT

Did you start by going through the SIM activation process at activate.publicmobile.ca?

Re: Not able to create a self serve account

ApBh — Fri, 12 Jul 2019 14:16:25 GMT

Thank you for a reply. If I understand correctly, the steps to port then would be

1) Buy a sim

2) Activate a sim on the https://activate.publicmobile.ca/

3) Then use the self serve portal ?

Thanks !

Re: Not able to create a self serve account

Triguy — Fri, 12 Jul 2019 14:18:59 GMT

Here is more info about porting.

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

Re: Not able to create a self serve account

ApBh — Fri, 12 Jul 2019 14:36:50 GMT

Thank you very much ! That helped. So did the previous poster's reply. One more quick query. On a given plan : With an Auto Pay Bonus - Example 500MB data if one chooses auto pay - will this also include a $2 credit after the 30 day period ?

Meaning after 30days, will $2 be credited back ? In additional to the initial 500Mb as Auto pay bonus ?

Thanks !

Re: Not able to create a self serve account

mh1983 — Fri, 12 Jul 2019 14:38:57 GMT

Yes, that's correct re: autopay.

Re: Not able to create a self serve account

Triguy — Fri, 12 Jul 2019 14:41:37 GMT

Yes, you would recieve a $2 credit to reduce your payment.

Re: Not able to create a self serve account

ApBh — Fri, 12 Jul 2019 14:45:02 GMT

Thank you!

Re: Not able to create a self serve account

ApBh — Fri, 12 Jul 2019 14:45:30 GMT

Thank you for the help

Re: Not able to create a self serve account

stonechucker — Fri, 12 Jul 2019 15:31:11 GMT

@ApBh, welcome to Public Mobile!

It looks like you've been doing your research, and asking all the right questions.

I sincerely hope you enjoy your service here! Welcome to the Community!