topic Renew plans in Get Support

Renew plans

Jbaby — Wed, 05 Jan 2022 10:50:38 GMT

I have been trying to renew my plans and there doesnt seem to be any way to do that. I have $62 in my account yet I can't renew. I also opted for auto renew, still my account has been suspended. What do i do?

Re: Renew plans

Triguy — Fri, 12 Jul 2019 10:20:38 GMT

Do you have service ? Usually on the renewal date, your account may show suspended until payment has processed then it could take a few hours to change back to active.

Try the lost phone trick. To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found Another thing to also try, would be adding a $1 payment to reactive your account. If you still have problems tthen contact a moderator by messaging them. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Renew plans

stonechucker — Fri, 12 Jul 2019 14:07:32 GMT

@Jbaby When was/is your renewal date? When did you top up? Do you see a button to resume or reactivate anywhere?

Could you possibly share an overview page screenshot without personal info?

Re: Renew plans

CS_Agent — Wed, 17 Jul 2019 21:08:38 GMT

Hi, just following up to check if assistance is still needed.

Looking forward to your reply.

Sincerely,
José

Public Mobile Moderator Team