topic Re: Need more data in Get Support

Need more data

AS1236 — Wed, 05 Jan 2022 10:50:27 GMT

I’ve recently gone over my data, I added more to my account paid $30 and nothing happened. Anyone have the same issue? Also when does the data reset? First of every month?

Re: Need more data

SD08 — Tue, 02 Oct 2018 21:05:49 GMT

If you're buying the $30 data add-on, it's a two step process where the first time you make the purchase, it simply adds the necessary funds to your account from the credit card. The second time you go through the process, it will actually use the funds to buy the add-on for you.

Data resets on your plan renewal date, as listed on your rewards page in your self-serve account.

If you are close to your renewal date, you may find it's more economical to ask the moderators to renew your plan early instead of buying the data add-on. In that case, you should contact them by private message. If you are not close to your renewal date, you may want to consider upgrading your plan to include a more appropriate data bucket for your usage pattern.

Re: Need more data

popping — Tue, 02 Oct 2018 21:02:41 GMT

@AS1236 wrote:
I’ve recently gone over my data, I added more to my account paid $30 and nothing happened. Anyone have the same issue? Also when does the data reset? First of every month?

Purchase add-on is 2 steps process.

The first step is add the fund. Your available fund should has $30 now. If yes, do the second step to purchase the add-on again.

Re: Need more data

Anonymous — Tue, 02 Oct 2018 21:05:09 GMT

@AS1236 wrote:
I’ve recently gone over my data, I added more to my account paid $30 and nothing happened. Anyone have the same issue? Also when does the data reset? First of every month?

Try restarting your phone. That worked for me.

Your plan data resets at your renewal...which of course varies. The add-on stays on until consumed.

Re: Need more data

daredogg — Tue, 02 Oct 2018 22:04:34 GMT

@AS1236 Plans don't renew on a specific day of the month like they do with post-paid carriers. At PM they renew every 30 or 90 days, depending on the plan length you chose. Just be aware that the date is always advancing by a day (on 31 day months) or more (leap year Feb 29th).

As @SD08 already mentioned, you can find this information by logging into the self-serve. You'll see Payment Due Date in the box at the top. If you're on AutoPay, your plan will renew automatically, and it's that night (after midnight usually) that your new data bucket activates.