topic Re: lost phone in Get Support

lost phone

gktrainingcentr — Wed, 05 Jan 2022 10:50:18 GMT

My daughter has lost her phone and we cannot find it. How do we cancel our account. We hadn't created a self serve account and tried doing so since the phone was lost but it needs to text us a 6 digit code which we can't receive ...since the phone is lost....I tried going into Walmart where we purchased the phone and set up the account but they said everything must be done online.

Re: lost phone

RossN — Thu, 11 Jul 2019 22:07:26 GMT

@gktrainingcentr you can contact a moderator for help https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: lost phone

GinYVR — Thu, 11 Jul 2019 22:08:24 GMT

@gktrainingcentrWhat kind of phone did your daughter had? If it is an Android phone and she has a google account attached to it.. she can try the Google Lost phone feature.

You would need the receipt from Walmart it should the IMEI and other particulars.. and you need to contact the Moderators via this link.

Re: lost phone

gktrainingcentr — Thu, 11 Jul 2019 22:10:20 GMT

Thank you so much...message has been sent.

Re: lost phone

gktrainingcentr — Thu, 11 Jul 2019 22:11:24 GMT

thank you. We have sent a message to moderators.