topic Re: registered, no service in Get Support

registered, no service

Lorr — Wed, 05 Jan 2022 10:50:16 GMT

I am registered for the $25 plan, 500MB Data with AutoPay bonus, unlimited talk Canada-wide, unlimited international Text & picture, same as my husband, we both signed up yesterday. Why is it he has full service, & the only text I receive is from Public Mobile, I call my husband's ph#, & am informed that it is a long distance call, I am not receiving any calls or texts, & cannot send any calls or texts. What do I need to do to actually have use of this service? Public Mobile thanked me for activating with them, I entered the 6 digit code they send. please help!

Re: registered, no service

Luddite — Sun, 21 Jul 2019 18:48:31 GMT

@Lorr Sounds as though your account did not provision properly. Before contacting the moderators would you check a few things?

a) login to your self serve account and see if the plan is correct and Status = active

b) trade SIMs with your husband and see if the problem moves with the SIM or stays with your phone (if your phone is a problem what is make/model?)

c) did you request a transfer of your number from another carrier (which)?

d) does data work?

That message about long distance charges can be ignored as long as calls connect.

Re: registered, no service

popping — Thu, 11 Jul 2019 21:36:03 GMT

@Lorr wrote:
I am registered for the $25 plan, 500MB Data with AutoPay bonus, unlimited talk Canada-wide, unlimited international Text & picture, same as my husband, we both signed up yesterday. Why is it he has full service, & the only text I receive is from Public Mobile, I call my husband's ph#, & am informed that it is a long distance call, I am not receiving any calls or texts, & cannot send any calls or texts. What do I need to do to actually have use of this service? Public Mobile thanked me for activating with them, I entered the 6 digit code they send. please help!

Is youraccount status active?

If yes, try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.

Re: registered, no service

ChuckYeah — Thu, 11 Jul 2019 21:36:49 GMT

Have you logged into your my account to see what your plan says there? Were you with the same provider? We're We' prepaid?

Re: registered, no service

ChuckYeah — Thu, 11 Jul 2019 21:39:15 GMT

@popping @Luddite you beat me to the send button again.

Re: registered, no service

Lorr — Fri, 12 Jul 2019 01:43:50 GMT

my account says ACTIVE, my husband's sim card in my phone did not help. Data does not work. I have a Samsung Galaxy III, & I did the check & it is supposed to work. I will call my previous provider (Petro Canada Mobility) tomorrow & see if they released my phone #.

Re: registered, no service

Lorr — Fri, 12 Jul 2019 13:19:50 GMT

SUCCESS, Thank you for your help, I can now text & call & receive them. I live in a "Zone" so I cannot try data yet. I only have 1 bar

Re: registered, no service

LovesToPM — Fri, 12 Jul 2019 13:38:42 GMT

@Lorr wrote:
SUCCESS, Thank you for your help, I can now text & call & receive them. I live in a "Zone" so I cannot try data yet. I only have 1 bar

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Re: registered, no service

stonechucker — Fri, 12 Jul 2019 15:34:49 GMT

@Lorr wrote:
SUCCESS, Thank you for your help, I can now text & call & receive them. I live in a "Zone" so I cannot try data yet. I only have 1 bar

@Lorr what do you mean by Zone? Public Mobile doesn't have zones.

Re: registered, no service

Lorr — Thu, 18 Jul 2019 22:58:40 GMT

Well, I live in a "dip" in the road, & service is very poor.

Re: registered, no service

Lorr — Mon, 29 Jul 2019 18:35:04 GMT

I switched sim cards again, got the APN address from the other phone, then I had to manually enter the APN address in my phone. No more problems. thanks everyone for your help.