topic Re: Money deducted from my account but I have no service in Get Support

Money deducted from my account but I have no service

mattrhambly — Wed, 05 Jan 2022 10:50:10 GMT

Hi everyone,

I have been charged for my monthly plan but at this stage my phone still doesn't have any service. My account says it is active and that my next bill isn't until November, so I was just wondering how long it usually takes to recieve service again? I unfortunately missed my original payment date of 1st October due to having insufficent funds in my account but I topped it up and as I said earlier, the correct amount was deducted. I have messaged the mods with my details but so far have recieved no word back.

Thanks in advance!

Re: Money deducted from my account but I have no service

will13am — Tue, 02 Oct 2018 15:31:28 GMT

@mattrhambly, have you tried rebooting your phone?

Re: Money deducted from my account but I have no service

mattrhambly — Tue, 02 Oct 2018 15:33:06 GMT

Yep I rebooted it earlier and it promoted me to sign into the network, but when I try to it takes me a public mobile screen telling me I am unable to access the web

Re: Money deducted from my account but I have no service

savvy — Tue, 02 Oct 2018 15:35:26 GMT

@mattrhambly wrote:
Yep I rebooted it earlier and it promoted me to sign into the network, but when I try to it takes me a public mobile screen telling me I am unable to access the web

Does your phone have an extrenal battery? Turn off, remove it, wait 30 seconds, then put it back in.

Re: Money deducted from my account but I have no service

will13am — Tue, 02 Oct 2018 15:36:33 GMT

Well, if there is nothing unusual showing in the account and the moderators have been contacted, the only thing to do is wait for their response.

Re: Money deducted from my account but I have no service

mattrhambly — Tue, 02 Oct 2018 15:36:45 GMT

@savvy Nope it doesn't, my phone is a google pixel

Re: Money deducted from my account but I have no service

will13am — Tue, 02 Oct 2018 15:37:35 GMT

@savvy wrote:
@mattrhambly wrote:
Yep I rebooted it earlier and it promoted me to sign into the network, but when I try to it takes me a public mobile screen telling me I am unable to access the web
Does your phone have an extrenal battery? Turn off, remove it, wait 30 seconds, then put it back in.

How does this help?

Re: Money deducted from my account but I have no service

mattrhambly — Tue, 02 Oct 2018 15:37:43 GMT

@will13am Do you know how long it usually takes them to respond?

Re: Money deducted from my account but I have no service

will13am — Tue, 02 Oct 2018 15:38:40 GMT

@mattrhambly wrote:
@will13am Do you know how long it usually takes them to respond?

Lately, the interaction time seems to be around 48 hours.

Re: Money deducted from my account but I have no service

savvy — Tue, 02 Oct 2018 15:38:47 GMT

@mattrhambly wrote:
@savvy Nope it doesn't, my phone is a google pixel

The only thing else you can do is pull the SIM... May sound odd but it does reconnect you to the network... If it's actually a code or soc or something on their end though, this will not fix it sadly... and then you will just have to wait the 2+ days.

Re: Money deducted from my account but I have no service

sa4038608481 — Tue, 02 Oct 2018 15:59:23 GMT

Having the same issue and have not heard back from anyone since yesterday. not sure what else to do.

Re: Money deducted from my account but I have no service

will13am — Tue, 02 Oct 2018 18:24:21 GMT

@sa4038608481 wrote:
Having the same issue and have not heard back from anyone since yesterday. not sure what else to do.

@sa4038608481, if you have contacted the moderator team about your issue, there is little else that can be done other than wait patiently.

Re: Money deducted from my account but I have no service

sa4038608481 — Wed, 03 Oct 2018 13:50:58 GMT

Have you tried the sim in a different device? I am having the same issue but i tried the sim in a different device and its working. Athough i have no idea why its not working on the original device as the device is unlocked and is working with other sim cards.