topic Re: Are there system problems today? in Get Support

Are there system problems today?

Whisper — Wed, 05 Jan 2022 10:50:11 GMT

It seems to be taking a very long time to log in to my account. I let it run for more than 5 minutes and it did not log in. Are there system problems today (Thurs. July 11) ? Anyone else finding it slow?

Re: Are there system problems today?

iliketotalk — Thu, 11 Jul 2019 20:37:32 GMT

@Whisper there are always issues lol try in an hour things will probably be better

Re: Are there system problems today?

ShawnC13 — Thu, 11 Jul 2019 20:38:30 GMT

@Whisper wrote:
It seems to be taking a very long time to log in to my account. I let it run for more than 5 minutes and it did not log in. Are there system problems today (Thurs. July 11) ? Anyone else finding it slow?

Yeah it seems selfserve is taking forever to respond.

Re: Are there system problems today?

missorange — Thu, 11 Jul 2019 20:42:13 GMT

yes, I have the same problems today. The public mobile need to improve the website, as it is always slow..

Re: Are there system problems today?

NancyJ — Thu, 11 Jul 2019 20:42:42 GMT

@Whisper Having the same problem here...got logged in but wouldn;t go any further than that. Try back again later-hopefully its all cleared up then.

Re: Are there system problems today?

mh1983 — Thu, 11 Jul 2019 20:46:49 GMT

I find that Self Serve page loading is slow more often than not. As a comparison, I tried the Koodo page on an old account and it's not much better.

Re: Are there system problems today?

Silwaljagat — Thu, 11 Jul 2019 22:10:46 GMT

Spence I change my phone my data not working. What I do ? Please advice me. My new phone iPhone sx Max.

thanks.

Re: Are there system problems today?

RossN — Thu, 11 Jul 2019 22:13:52 GMT

@Silwaljagat what plan are you on is there any data showing in your data and add on section?

Re: Are there system problems today?

Silwaljagat — Thu, 11 Jul 2019 22:15:56 GMT

I have 4.5 GB data and Canada wide talk.

Re: Are there system problems today?

Silwaljagat — Thu, 11 Jul 2019 22:16:34 GMT

Is there any number where we can call ??

Re: Are there system problems today?

GinYVR — Thu, 11 Jul 2019 22:18:26 GMT

@Silwaljagat Did you restart the phone? or reset the network via General -> Reset -> Reset Network Settings.

Re: Are there system problems today?

RossN — Thu, 11 Jul 2019 22:19:16 GMT

you have a new phone? and eveything worked before try reseting the sim also reboot a couple of times if that doesn't work do a network reset

Re: Are there system problems today?

johnggreenall — Thu, 11 Jul 2019 22:58:53 GMT

Yes, finding everything very very slow. Also, having major problems trying to port numbers. System keeps saying "unable to transfer number"

Re: Are there system problems today?

funpig — Thu, 11 Jul 2019 23:10:06 GMT

I am having same problem logging into my account.

I was at the Richmond Centre (BC) kiosk this afternoon to activate a new account for my Dad. The kiosk was experiencing the same difficulties. After about 30 minutes, I just bought a voucher and left it with them to activate the new account. About an hour later, they called me to say the sim was finally working. All is good.

Re: Are there system problems today?

Chillip — Thu, 11 Jul 2019 23:40:57 GMT

I was caught by that slow response. unfortunately I was trying to register as a member of Community. Imagine all the hassles. Left it for 1.5 hours, back and started it all over again. Done.

Re: Are there system problems today?

funpig — Fri, 12 Jul 2019 00:26:56 GMT

My transaction history is missing and my credit balance is incorrect (short by a $1)

Re: Are there system problems today?

RossN — Fri, 12 Jul 2019 00:31:10 GMT

@funpigthat's a common problem it will clear itself up

Re: Are there system problems today?

GinYVR — Fri, 12 Jul 2019 01:33:38 GMT

@ Silwaljagat No there is no call center... as that is what we all give up so we can save a few bucks.

Re: Are there system problems today?

funpig — Fri, 12 Jul 2019 16:56:25 GMT

I guess PM has to be left a little glitchy so its parent Telus can still claim that it has the "best service".

Website is working normally for me now. Regarding the $1 difference, I will just wait for renewal date to see if the autopay and credits work as it should.

Re: Are there system problems today?

rdulvy — Sat, 17 Aug 2019 01:00:03 GMT

I have the exact same problem every time I try to view my account. The page does not load, all the other links work on the Public Mobile site but as soon as you click on My Accounts link, the self serve address does show in the address bar but that is all. It takes forever to go to the page and lots of time, I just gave up as the page was not loading at all.

Would someone be able to fix this issue, please - Moderators...